Service Manager: Lead, Optimize Routes & Customer Delight

Rollins, Inc.; Lakeland (FL); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Competitive pay and bonus

Medical, dental, vision insurance

Company-paid life & AD&D

401(k) with company match

Employee stock purchase plan

Paid time off and holidays

Employee discounts

Tuition reimbursement

Dependent scholarship awards

Career growth opportunities

Friendly work environment

Job summary

HomeTeam in Lakeland, FL is seeking a Service Manager to oversee daily revenue, service quality, and technician route optimization. You will schedule routes, resolve customer concerns, and maintain equipment and licenses. A strong background in sales, marketing, and staff development is preferred, with 3+ years in a management role.

The position offers competitive pay, benefits, and opportunities for advancement within HomeTeam, a Rollins, Inc. subsidiary.

Qualifications

• Experience in sales, marketing, and office administration.
• Experience supervising, coaching, and developing staff.
• 3+ years in a management role.

Responsibilities

• Ensure daily revenue targets are met and customer service remains high.
• Schedule and review daily routes with technicians and manage service routes.
• Handle customer complaints and resolve service concerns.
• Order and maintain equipment, supplies, and materials.
• Lead and motivate service staff and maintain certifications/licensing as required.

Skills

Sales experience

Marketing experience

Office administration

People management

Education

High school diploma or GED

College degree preferred

Job description

HomeTeam in Lakeland, FL is seeking a Service Manager to oversee daily revenue, service quality, and technician route optimization. You will schedule routes, resolve customer concerns, and maintain equipment and licenses. A strong background in sales, marketing, and staff development is preferred, with 3+ years in a management role.

The position offers competitive pay, benefits, and opportunities for advancement within HomeTeam, a Rollins, Inc. subsidiary.