Service Manager — Lead a High-Impact Field Team

Western Pest Services; Lakeland (FL); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Competitive pay + bonus

Comprehensive benefits package

401(k) with company match

Paid time off and holidays

Employee discounts

Tuition reimbursement

Career advancement opportunities

Recognition for a job well done

Job summary

HomeTeam is hiring a Service Manager in Lakeland, FL to lead daily revenue and service quality while optimizing routes for technicians. The role emphasizes coaching, staff development, and maintaining licensing requirements.

You will coordinate scheduling, training, and support for field staff, ensuring high customer satisfaction and adherence to procedures. A strong leadership mindset and a proactive approach are essential.

Qualifications

• Must be 18 years or older with a high school diploma or GED.
• College degree preferred but not required.

Responsibilities

• Ensure daily assigned revenue is completed (sales target).
• Maintain a high level of service quality.
• Standardize pest control technician service routes to improve route density.
• Schedule and review daily routes with technicians.
• Handle customer complaints; investigate and resolve customer service concerns.
• Assist technicians with field service requests and delinquent accounts.
• Order and maintain equipment, supplies and materials required for service work.
• Create a positive work environment.
• Attract and select high caliber employees, while maintaining qualified staff.
• Actively manage performance and motivate service staff.
• Follow and enforce work procedures, prepare work schedules, and expedite workflow to subordinates.
• Maintain appropriate certification/licensing as required by the state or by branch management.
• Coordinate training and licensing of new and existing service personnel.
• Coordinate and/or provide continuing training as needed.
• Maintain truck inventory records and perform periodic inspections.
• Delegate duties and examine work for accuracy and neatness.
• Maintain record of all commercial vehicle licenses and pest control licenses.
• Assist General/Branch Manager in other duties assigned.
• Work weekends as necessary to assist the technicians.
• Performs all necessary supervisory functions to effectively and efficiently manage the personnel assigned.

Skills

Sales

Marketing

Office admin

Staff supervision

Coaching

Staff development

Education

High school diploma or GED

College degree preferred

Job description

HomeTeam is hiring a Service Manager in Lakeland, FL to lead daily revenue and service quality while optimizing routes for technicians. The role emphasizes coaching, staff development, and maintaining licensing requirements.

You will coordinate scheduling, training, and support for field staff, ensuring high customer satisfaction and adherence to procedures. A strong leadership mindset and a proactive approach are essential.