Service Manager – Pest Control Operations Leader

HomeTeam Pest Defense; Wilmington Manor (DE); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Bonuses

Medical, dental, vision

Company 401(k)

Tuition reimbursement

Paid time off

Employee discounts

Stock purchase plan

Growth opportunities

Recognition program

Job summary

HomeTeam Pest Defense is seeking a Service Manager to lead field operations, supervise technicians, and ensure consistent revenue and high service quality. You will schedule routes, handle escalations, and coordinate training while maintaining equipment and licenses across the team.

The role emphasizes people management, sales experience, and a commitment to a positive work environment, with opportunities for growth within the company.

Qualifications

• Minimum requirements include experience in sales, marketing, and office administration.
• Experience supervising, coaching, and developing staff is required.
• 3 or more years of experience in a management role is required.

Responsibilities

• Ensure daily assigned revenue is completed.
• Maintain a high level of service quality.
• Standardize service routes to improve route density.
• Schedule and review daily routes with technicians.
• Handle customer complaints; investigate and resolve concerns.
• Assist technicians with field service requests and delinquent accounts.
• Order and maintain equipment, supplies and materials for service work.
• Create a positive work environment.
• Attract and select high caliber employees; maintain staff.
• Actively manage performance and motivate service staff.
• Follow and enforce work procedures, prepare schedules, and manage workflow.
• Maintain appropriate certifications/licensing as required by state or branch management.
• Coordinate training and licensing of personnel; provide continuing training as needed.
• Maintain truck inventory records and perform inspections.
• Delegate duties and examine work for accuracy and neatness.
• Maintain records of licenses for commercial vehicles and pest control.
• Assist General/Branch Manager in other duties assigned.
• Work weekends as necessary to assist technicians.

Skills

Sales experience

Team leadership

Customer service

Office administration

Education

High school diploma or GED

Job description

HomeTeam Pest Defense is seeking a Service Manager to lead field operations, supervise technicians, and ensure consistent revenue and high service quality. You will schedule routes, handle escalations, and coordinate training while maintaining equipment and licenses across the team.

The role emphasizes people management, sales experience, and a commitment to a positive work environment, with opportunities for growth within the company.