Service Operations Manager: Lead Teams & Delight Customers

Northwest Exterminating; Charlotte (NC); Presencial; USD 60 000 - 65 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive pay with bonus

Medical, dental, vision insurance

Company-paid life insurance

401(k) with company match

Employee stock purchase plan

Paid time off and holidays

Tuition reimbursement

Growth opportunities

Resumo da oferta

HomeTeam is seeking an experienced manager to lead service operations, supervise staff, and coordinate routes for pest control technicians. You will oversee daily revenue, training, licensing, and performance management in a fast-growing branch environment.

The role emphasizes a positive work culture, customer service excellence, and opportunities for professional advancement within Rollins, Inc. (NYSE: ROL).

Qualificações

• Must be 18 years or older with a high school diploma or GED; College degree preferred.
• Experience supervising, coaching, and developing staff.
• 3 or more years’ experience in a management role.

Responsabilidades

• Ensure daily assigned revenue is completed.
• Maintain a high level of service quality.
• Standardize pest control technician service routes to improve route density.
• Schedule and review daily routes with technicians.
• Handle customer complaints; investigate and resolve customer service concerns.
• Assist technicians with field service requests and delinquent accounts.
• Order and maintain equipment, supplies and materials required for service work.
• Create a positive work environment.
• Actively manage performance and motivate service staff.
• Maintain appropriate certification/licensing as required by the state or by branch management.
• Coordinate training and licensing of new and existing service personnel.
• Coordinate and/or provide continuing training as needed.
• Maintain truck inventory records and perform periodic inspections.
• Delegate duties and examine work for accuracy and neatness.

Conhecimentos

Sales experience

Office administration

Staff supervision

Management experience

Formação académica

High school diploma or GED

Descrição da oferta de emprego

HomeTeam is seeking an experienced manager to lead service operations, supervise staff, and coordinate routes for pest control technicians. You will oversee daily revenue, training, licensing, and performance management in a fast-growing branch environment.

The role emphasizes a positive work culture, customer service excellence, and opportunities for professional advancement within Rollins, Inc. (NYSE: ROL).