Service Manager: Lead Teams, Boost Customer Experience

Rollins, Inc.; Pineville (NC); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Bonus

Medical benefits

Life insurance

401(k) matching

Employee stock plan

PTO & holidays

Discounts

Tuition reimbursement

Career advancement

Job summary

HomeTeam is seeking a Service Manager to lead daily routes, supervise technicians, and ensure high service quality in Pineville, NC. You will coordinate scheduling, manage licensing, and foster a positive work environment to support a growing pest-control operation.

The role emphasizes developing staff, handling customer concerns, and maintaining equipment while contributing to the company’s success as a subsidiary of Rollins, Inc. This position offers competitive pay and comprehensive benefits.

Qualifications

• Requires high school diploma or GED; college degree preferred.
• Experience in sales, marketing, and office administration.
• Experience supervising, coaching, and developing staff.
• 3+ years in a management role.

Responsibilities

• Ensure daily revenue is completed and targets are met.
• Maintain high service quality and customer satisfaction.
• Schedule and review daily routes with technicians.
• Coordinate training and licensing of staff.
• Handle customer complaints and resolve issues.
• Supervise, motivate, and evaluate service personnel.

Skills

Sales experience

Marketing experience

Office administration

Staff supervision

Management experience

Education

High school diploma or GED

College degree preferred

Job description

HomeTeam is seeking a Service Manager to lead daily routes, supervise technicians, and ensure high service quality in Pineville, NC. You will coordinate scheduling, manage licensing, and foster a positive work environment to support a growing pest-control operation.

The role emphasizes developing staff, handling customer concerns, and maintaining equipment while contributing to the company’s success as a subsidiary of Rollins, Inc. This position offers competitive pay and comprehensive benefits.