Service Manager: Lead Team & Drive Customer Delight

HomeTeam Pest Defense, Inc.; Lakeland (FL); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Bonus potential

Medical, dental, vision

Life & AD&D insurance

401(k) with company match

Stock purchase plan

Paid time off & holidays

Tuition reimbursement

Scholarship awards

Career advancement

Recognition for good work

Friendly work environment

Growth opportunities

Job summary

HomeTeam Pest Defense, Inc. is seeking a Service Manager in Lakeland, FL to lead field operations and ensure revenue targets are met. You will oversee route planning, technician schedules, and customer issues while promoting a positive work environment.

The role requires strong supervisory experience, sales/marketing exposure, and dedication to service quality. This position offers competitive pay and a comprehensive benefits package.

Qualifications

• Minimum 3+ years in a management role with supervisory responsibilities
• Experience in sales, marketing, and office administration
• Strong leadership and coaching skills
• Ability to manage multiple routes and schedules efficiently

Responsibilities

• Ensure daily revenue targets are completed.
• Maintain a high level of service quality.
• Standardize pest control technician routes to improve density.
• Schedule and review daily routes with technicians.
• Handle customer complaints and resolve issues.
• Assist technicians with field service requests and delinquent accounts.
• Order and maintain equipment, supplies and materials.
• Create a positive work environment.
• Attract and select qualified staff and manage performance.
• Maintain licensing and certifications as required by state/branch.
• Coordinate training and licensing of staff.
• Maintain vehicle and pest control license records.
• Work weekends as needed to support technicians.

Skills

Sales experience

Marketing experience

Office administration

Staff supervision

Management experience

Customer service

Education

High school diploma or GED

College degree preferred

Job description

HomeTeam Pest Defense, Inc. is seeking a Service Manager in Lakeland, FL to lead field operations and ensure revenue targets are met. You will oversee route planning, technician schedules, and customer issues while promoting a positive work environment.

The role requires strong supervisory experience, sales/marketing exposure, and dedication to service quality. This position offers competitive pay and a comprehensive benefits package.