Service Manager: Lead Operations & Customer Excellence

Company Wrench LTD; Lakeland (FL); On-site; USD 70,000 - 100,000; Full time

Job summary

Company Wrench LTD is seeking a Service Manager to own the service department at a Lakeland, FL branch. You will ensure accurate customer communication, fair pricing, and safe, efficient service work with the necessary tooling and resources.

The role includes staff recruitment, training, and ongoing development to maximize customer satisfaction and revenue. You will also manage warranties, 24-hour quote responsiveness, and adherence to company policies while driving departmental objectives and

Qualifications

• Excellent Customer Service and communication skills.
• Strong organizational and leadership abilities.
• Experience in employee management and field operations.
• Proficient with computers and service management systems.
• Ability to prioritize tasks and manage workflows.
• Solid understanding of equipment operations and mechanical functions.
• Good business acumen and pricing awareness.

Responsibilities

• Own and supervise all service department functions for the branch.
• Ensure accurate, timely, and realistic communication with customers.
• Provide fair pricing and solutions for services and repairs.
• Maintain tooling and resources for safe, efficient service work.
• Develop plans to acquire new and existing service work to drive revenue.
• Maintain departmental objectives and measurable goals.
• Ensure safety, vehicle maintenance, and proper inventories.
• Follow warranty procedures and provide quotes within 24 hours.
• Assist in recruiting, hiring, and training service staff.
• Oversee staff development through internal or external training.

Skills

Customer Service

Communication

Leadership

Organizational Skills

Employee Management

Computer Skills

Systems Knowledge

Prioritization

Equipment Knowledge

Mechanical Functions

Business Acumen

Education

High School Diploma

Diesel/Technical/College Degree

Job description

Company Wrench LTD is seeking a Service Manager to own the service department at a Lakeland, FL branch. You will ensure accurate customer communication, fair pricing, and safe, efficient service work with the necessary tooling and resources.

The role includes staff recruitment, training, and ongoing development to maximize customer satisfaction and revenue. You will also manage warranties, 24-hour quote responsiveness, and adherence to company policies while driving departmental objectives and