Service Manager: Lead High-Impact Customer Service Team

Cintas; Nampa (ID); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

401(k) with company match/ESOP

Medical, dental, vision benefits

Paid time off and holidays

Career development opportunities

Job summary

Cintas is seeking a Service Manager to lead our customer-facing Service team in Idaho. The role covers hiring, performance management, and driving sales, profit, and service metrics while upholding a strong safety culture on client sites.

Responsibilities include guiding the team, resolving customer issues, and ensuring excellent goodwill with customers. Requires driving to customer locations and managing budgets as part of daily operations.

Qualifications

• Valid driver’s license required.
• High School Diploma/GED required; Bachelor’s degree or equivalent work experience preferred.

Responsibilities

• Hire and perform on-boarding and performance management of the service team.
• Oversee overall team performance and safety culture at customer sites.
• Resolve customer issues and maintain high levels of customer satisfaction.
• Train team on effective sales techniques and goodwill at customer locations.
• Manage sales, profit, inventory and payroll goals within budget and operations.

Skills

Valid driver's license

Management experience

Industrial sales

Customer service

Education

High School Diploma/GED

Bachelor's degree or equivalent experience

Job description

Cintas is seeking a Service Manager to lead our customer-facing Service team in Idaho. The role covers hiring, performance management, and driving sales, profit, and service metrics while upholding a strong safety culture on client sites.

Responsibilities include guiding the team, resolving customer issues, and ensuring excellent goodwill with customers. Requires driving to customer locations and managing budgets as part of daily operations.