Service Manager – Lead Growth & Service Excellence

Murphy-Hoffman Company (MHC Kenworth); Rock Island (IL); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Competitive Salary

Medical, Dental and Prescription Insur

Disability and Life Insurance

Paid Time Off

401k and Profit Sharing with Employer

Flexible Spending Account

Internal Promotion Opportunities

On the Job Training

Job summary

Murphy-Hoffman Company, LLC, North America’s largest Kenworth truck dealership group, is seeking a Service Manager for the Rock Island branch. You will oversee the day-to-day operation of the Service Department, drive growth and profitability, and align with company policies and safety standards.

You will set objectives, manage budgets, coordinate warranty processing, lead a team, and partner with Parts and Sales to optimize labor sales and customer satisfaction.

Qualifications

• CDL preferred.
• Minimum of four years’ experience in related field.
• Must display excellent leadership and communication skills.
• Requires previous supervisory experience.
• Must have positive can-do attitude.
• Must have strong work ethics and commitment to extra hours when needed.

Responsibilities

• Assess present and future needs, trends, problems and profit opportunities of the Service Department.
• Within the Company’s overall plans and policies, establishes short and long-term operating and financial objectives for the Service Department.
• Ensures that approved policies and objectives are clearly understood and effectively applied within the department.
• Formulates annual and monthly sales/profit objectives and expense budget in accordance with company objectives.
• Reviews and appraises the results of activities within the department and takes appropriate action as necessary.
• Travels with outside sales force and own on to customer locations on a regular basis promoting Service Department and dealerships.
• Coordinates the processing of warranty claims with Warranty Manager and administers warranty and policy adjustments in the most fair and honest manner for the customer, dealership and vendor.
• Promotes safe work habits and ensures that safety rules are followed.
• Develops and maintains policies and practices which will ensure positive employee and customer relations.
• Is familiar with the activities of competition, market conditions and department operation; keeps the Branch Manager informed.

Skills

Leadership

Communication

Work Ethic

Can-Do Attitude

Supervisory Experience

Job description

Murphy-Hoffman Company, LLC, North America’s largest Kenworth truck dealership group, is seeking a Service Manager for the Rock Island branch. You will oversee the day-to-day operation of the Service Department, drive growth and profitability, and align with company policies and safety standards.

You will set objectives, manage budgets, coordinate warranty processing, lead a team, and partner with Parts and Sales to optimize labor sales and customer satisfaction.