Service Manager — Lead Diesel Truck Service & Growth

Mhc-Kenworth; Denver (CO); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental and Prescription보험

Disability and Life Insurance

Paid Time Off program

401k and Profit Sharing with Employer

Flexible Spending Account

Internal Promotion Opportunities

On the Job Training

Job summary

Murphy-Hoffman Company, LLC, North America’s largest Kenworth truck dealership group, is seeking a Service Manager for our Denver, CO branch to lead the Service Department, ensuring policy compliance and top-quality customer service.

You will plan and direct service operations, drive growth and profits, supervise staff, and collaborate with Parts and Sales teams. The role requires leadership, strong communication, and a safety-first mindset.

Qualifications

• CDL preferred.
• Minimum of four years’ experience in related field.
• Must display excellent leadership and communication skills.
• Requires previous supervisory experience.
• Must have positive can-do attitude.
• Must have strong work ethics and commitment to extra hours when needed.

Responsibilities

• Assesses present and future needs, trends, problems and profit opportunities of the Service Department.
• Establishes short and long-term operating and financial objectives for the Service Department.
• Ensures that approved policies and objectives are clearly understood and effectively applied within the department.
• Formulates annual and monthly sales/profit objectives and expense budget in accordance with company objectives.
• Reviews and appraises the results of activities within the department and takes appropriate action as necessary.
• Travels with outside sales force and visits customer locations regularly promoting the Service Department and dealerships.
• Works with Parts Manager and outside sales force to improve labor sales efforts.
• Maintains communication within and between all departments within the branch.
• Promotes safe work habits and ensures that safety rules are followed.
• Develops and maintains policies and practices which will ensure positive employee and customer relations.
• Is familiar with competition, market conditions and department operation; keeps the Branch Manager informed.
• Coordinates the processing of warranty claims with Warranty Manager and administers warranty and policy adjustments in a fair manner.
• Performs other duties as assigned by a supervisor.

Skills

Leadership

Communication

Supervisory experience

CDL

Job description

Murphy-Hoffman Company, LLC, North America’s largest Kenworth truck dealership group, is seeking a Service Manager for our Denver, CO branch to lead the Service Department, ensuring policy compliance and top-quality customer service.

You will plan and direct service operations, drive growth and profits, supervise staff, and collaborate with Parts and Sales teams. The role requires leadership, strong communication, and a safety-first mindset.