Service Manager - Diesel Truck Service Leader

Murphy-Hoffman Company; Rock Island (IL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive Salary

Medical, Dental and Prescription Ins.

401k with Employer Match

Paid Time Off

On the Job Training

Disability and Life Insurance

Flexible Spending Account

Internal Promotion Opportunities

Job summary

Murphy-Hoffman Company, LLC, North America’s largest Kenworth truck dealership group, has an opening for a Service Manager at the MHC Kenworth-Quad Cities branch in Rock Island, IL. The role oversees the branch Service Department, directing daily operations to ensure profitability and customer satisfaction.

Responsibilities include setting objectives, managing budgets, coordinating with Parts and Sales, promoting safety, and maintaining professional standards while supporting staff development.

Qualifications

• Leadership and communication skills required.
• Experience supervising a team or department.
• CDL preferred; strong safety awareness and policy adherence.

Responsibilities

• Oversee day-to-day operations of the Service Department.
• Set short- and long-term objectives and budgets for service activity.
• Coordinate with Parts and Sales to improve labor sales and customer support.
• Promote safety and ensure compliance with policies and procedures.
• Maintain communication across branches and report to the Branch Manager.
• Handle warranty claims coordination with Warranty Manager and ensure fair processing.

Skills

Leadership

Communication

Supervisory

CDL preferred

Job description

Murphy-Hoffman Company, LLC, North America’s largest Kenworth truck dealership group, has an opening for a Service Manager at the MHC Kenworth-Quad Cities branch in Rock Island, IL. The role oversees the branch Service Department, directing daily operations to ensure profitability and customer satisfaction.

Responsibilities include setting objectives, managing budgets, coordinating with Parts and Sales, promoting safety, and maintaining professional standards while supporting staff development.