Service Manager: Lead Growth & Excellence in Truck Service

MHC; Rocky Mount (NC); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Prescription Insurance

Disability Insurance

Life Insurance

Paid Time Off

401k & Profit Sharing

Flexible Spending Account

Internal Promotion

On the Job Training

Job summary

Murphy-Hoffman Company, LLC in Rocky Mount, NC is seeking a Service Manager to lead the branch's Service Department and drive growth in profitability. The role requires establishing objectives, directing operations, and maintaining high customer service standards.

You will coordinate with Parts and Sales, oversee warranty processing, ensure safety compliance, and foster positive employee and customer relations while promoting company policies.

Qualifications

• Must have strong leadership and communication skills.
• Supervisory experience required.
• CDL preferred.

Responsibilities

• Oversee day-to-day operations of the Service Department to achieve growth and profitability.
• Set short- and long-term service objectives and budgets.
• Coordinate warranty claims with Warranty Manager and ensure fair, honest handling for customers and dealership.
• Work with Parts and Sales to improve service-led labor opportunities.
• Promote safety and maintain high professionalism and customer relations.

Skills

Leadership

Communication

Supervisory experience

Positive attitude

Strong work ethic

CDL preferred

Job description

Murphy-Hoffman Company, LLC in Rocky Mount, NC is seeking a Service Manager to lead the branch's Service Department and drive growth in profitability. The role requires establishing objectives, directing operations, and maintaining high customer service standards.

You will coordinate with Parts and Sales, oversee warranty processing, ensure safety compliance, and foster positive employee and customer relations while promoting company policies.