Service Manager: Lead Customer Success & Growth

Cintas Corporation; Tuscaloosa (AL); Hybrid; USD 55,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

401(k) with company match/ESOP

Disability, Life and AD&D insurance

Paid time off

Job summary

Cintas Corporation in Tuscaloosa, AL is seeking a Service Manager to directly lead our customer-facing Service team. You will hire, coach, and manage performance; oversee budget and payroll goals; drive world-class service and goodwill at customer sites.

The role requires a valid driver's license, a High School Diploma or GED, and preferably a Bachelor's degree or equivalent experience. Experience in industrial sales or customer service is a plus; readiness to start within two weeks is expected.

Qualifications

• High School Diploma or GED required.
• Bachelor's degree or equivalent work experience preferred.
• Experience in industrial sales or customer service preferred.

Responsibilities

• Hire and manage performance of the service team.
• Lead the customer-facing service operation and resolve issues.
• Train the team on effective sales techniques and goodwill at customer sites.
• Manage budget, payroll goals, and operational performance.

Skills

Customer service

Sales experience

Leadership

Education

High School Diploma/GED

Bachelor's degree or equivalent work experience

Job description

Cintas Corporation in Tuscaloosa, AL is seeking a Service Manager to directly lead our customer-facing Service team. You will hire, coach, and manage performance; oversee budget and payroll goals; drive world-class service and goodwill at customer sites.

The role requires a valid driver's license, a High School Diploma or GED, and preferably a Bachelor's degree or equivalent experience. Experience in industrial sales or customer service is a plus; readiness to start within two weeks is expected.