Service Manager: Lead Auto Service Team & Growth

Central GMC of Norwood; Walpole (MA); On-site; USD 125,000 - 175,000; Full time

Benefits offered by this job

Company vehicle

Health, dental, and vision insurance

401(k) retirement plan with company匹

Paid time off and holiday pay

Professional development and career AD

Employee vehicle purchase programs and

Job summary

Central GMC of Norwood in Norwood, MA, is seeking a Service Manager to lead the service department, drive efficiency, and ensure exceptional customer satisfaction. You will oversee staff, coordinate with technicians, and uphold safety and quality standards.

The ideal candidate has proven automotive service leadership, strong communication, and a hands-on approach to improving service revenue and loyalty, with a commitment to a positive, customer-focused culture.

Qualifications

• Proven experience in automotive service management or a similar leadership role.
• Strong knowledge of vehicle servicing and repair processes.
• Excellent leadership, organizational, and communication skills.
• Ability to work effectively with a diverse team and customers.
• Detail-oriented with a focus on quality and customer satisfaction.
• Familiarity with automotive management software is a plus.
• Valid driver’s license required.

Responsibilities

• Manage daily operations of the service department to meet company goals and customer expectations.
• Supervise and mentor service advisors and technicians to maximize productivity and service quality.
• Ensure timely and accurate completion of all service work orders.
• Maintain strong communication with customers regarding service status and vehicle issues.
• Oversee inventory and ordering of parts and supplies required for service operations.
• Develop and implement strategies to improve customer loyalty and service revenue.
• Monitor compliance with safety standards and company policies.
• Prepare reports on service department performance and assist with budget management.

Skills

Leadership

Communication

Service management

Vehicle servicing knowledge

Team collaboration

Detail-oriented

Automotive software

Tools

Automotive management software

Job description

Central GMC of Norwood in Norwood, MA, is seeking a Service Manager to lead the service department, drive efficiency, and ensure exceptional customer satisfaction. You will oversee staff, coordinate with technicians, and uphold safety and quality standards.

The ideal candidate has proven automotive service leadership, strong communication, and a hands-on approach to improving service revenue and loyalty, with a commitment to a positive, customer-focused culture.