Service Manager

Central Buick GMC, Inc.; Norwood (MA); On-site; USD 125,000 - 175,000; Full time

Benefits offered by this job

Company vehicle

Health, dental, and vision insurance

401(k) with company matching

Paid time off and holidays

Professional development opportunities

Employee vehicle purchase programs

Job summary

Central GMC of Norwood is seeking a Service Manager to lead the service department, ensuring high customer satisfaction and efficient operations in Norwood, MA. You will supervise advisors and technicians, coordinate with the team, and drive quality service and safety standards.

Responsibilities include overseeing daily operations, budgeting, reporting, and improving service revenue while maintaining strong customer communication.

Qualifications

• Proven experience leading automotive service teams.
• Strong knowledge of vehicle servicing and repair processes.
• Excellent leadership, organizational, and communication skills.
• Ability to work with a diverse team and customers.
• Detail-oriented with focus on quality and satisfaction.
• Familiarity with automotive management software is a plus.
• Valid driver's license required.

Responsibilities

• Manage daily operations of the service department to meet company goals and customer expectations.
• Supervise and mentor service advisors and technicians to maximize productivity and service quality.
• Ensure timely and accurate completion of all service work orders.
• Maintain strong communication with customers regarding service status and vehicle issues.
• Oversee inventory and ordering of parts and supplies for service operations.
• Develop strategies to improve customer loyalty and service revenue.
• Monitor compliance with safety standards and company policies.
• Prepare reports on service department performance and assist with budget management.

Skills

Leadership

Automotive service management

Vehicle servicing knowledge

Communication

Teamwork

Attention to detail

Software savvy

Driver's license

Tools

Automotive management software

Job description

Position : Service Manager

As a Service Manager at CentralGMC of Norwood, you will lead and oversee the service department to ensure exceptional customer satisfaction, efficient workflow, and profitable operations. You will be responsible for managing service staff, coordinating with technicians, and maintaining high standards of quality and safety while fostering a positive work environment.

Responsibilities

• Manage daily operations of the service department to meet company goals and customer expectations.
• Supervise and mentor service advisors and technicians to maximize productivity and service quality.
• Ensure timely and accurate completion of all service work orders.
• Maintain strong communication with customers regarding service status and vehicle issues.
• Oversee inventory and ordering of parts and supplies required for service operations.
• Develop and implement strategies to improve customer loyalty and service revenue.
• Monitor compliance with safety standards and company policies.
• Prepare reports on service department performance and assist with budget management.

Requirements

• Proven experience in automotive service management or a similar leadership role.
• Strong knowledge of vehicle servicing and repair processes.
• Excellent leadership, organizational, and communication skills.
• Ability to work effectively with a diverse team and customers.
• Detail-oriented with a focus on quality and customer satisfaction.
• Familiarity with automotive management software is a plus.
• Valid driver's license required.

Benefits

• Competitive salary / Bonus range of $125,000.00 - $175,000.00 per year, paid bi-weekly.
• Company Vehicle.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company matching.
• Paid time off and holiday pay.
• Opportunities for professional development and career advancement.
• Employee vehicle purchase programs and discounts.

About the Company

Central GMC of Norwood is a leading automotive dealership located in Norwood, MA, dedicated to delivering superior customer service and quality vehicles. We pride ourselves on a commitment to integrity, professionalism, and community involvement. Join our team and contribute to a dynamic and rewarding work environment where your expertise can make a significant impact.