Senior Service Manager – Auto Care Operations & Growth

Central GMC of Norwood; Norwood (MA); On-site; USD 125,000 - 175,000; Full time

Benefits offered by this job

Company Vehicle

Health, dental, and vision insurance

401(k) retirement plan with company匹配

Paid time off and holidays

Professional development and career成长

Employee vehicle purchase programs

Job summary

Central GMC of Norwood seeks a seasoned Service Manager to lead the service department, ensuring quality, safety, and customer satisfaction. You will oversee technicians and service advisors, coordinate workflows, and uphold high standards of workmanship.

The role emphasizes strong leadership, clear communication, inventory oversight, safety compliance, and strategies to boost loyalty and service revenue. A competitive compensation package, company vehicle, and comprehensive benefits are

Qualifications

• Proven experience in automotive service management or a similar leadership role.
• Strong knowledge of vehicle servicing and repair processes.
• Excellent leadership, organizational, and communication skills.
• Detail-oriented with a focus on quality and customer satisfaction.
• Valid driver's license required.

Responsibilities

• Manage daily operations of the service department to meet company goals and customer expectations.
• Supervise and mentor service advisors and technicians to maximize productivity and service quality.
• Ensure timely and accurate completion of all service work orders.
• Maintain strong communication with customers regarding service status and vehicle issues.
• Oversee inventory and ordering of parts and supplies required for service operations.
• Develop and implement strategies to improve customer loyalty and service revenue.
• Monitor compliance with safety standards and company policies.
• Prepare reports on service department performance and assist with budget management.

Skills

Leadership

Organizational skills

Communication

Team collaboration

Attention to detail

Automotive management software

Valid driver's license

Tools

Automotive management software

Job description

Central GMC of Norwood seeks a seasoned Service Manager to lead the service department, ensuring quality, safety, and customer satisfaction. You will oversee technicians and service advisors, coordinate workflows, and uphold high standards of workmanship.

The role emphasizes strong leadership, clear communication, inventory oversight, safety compliance, and strategies to boost loyalty and service revenue. A competitive compensation package, company vehicle, and comprehensive benefits are