Head of Used Car Sales

Central Buick GMC, Inc.; Norwood (MA); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Incentives based on performance

Health & Dental coverage

Career development opportunities

Employee vehicle discounts

Paid vacations

Job summary

Central GMC Inc. in Norwood, MA is seeking an experienced Used Car Sales Manager to lead our pre-owned vehicle sales team and drive performance. You will oversee daily operations, train staff, and maintain exceptional customer service in a fast-paced dealership setting.

The ideal candidate has 5+ years of progressive sales experience in automotive dealerships with 1–2 years of management experience. A strong CSI record and leadership skills are essential to succeed in this role.

Qualifications

• 5+ years of progressive sales experience in the automotive dealership industry, with a focus on used vehicle sales.
• 1-2 years of management experience preferred, highlighting ability to lead and develop a team.
• Proven track record in used vehicle sales management, with strong market knowledge and sales strategies.
• Experience maintaining a high Customer Satisfaction Index (CSI) through exceptional service.
• Proficient in MS Office applications and internet tools for management and communication.
• Passion for the automotive industry and delivering outstanding customer service.
• Valid Driver's License and clean driving record.
• Must be able to pass pre-employment screen (background & drug test).

Responsibilities

• Hire, train, and manage the used car sales team, including scheduling, performance evaluations, and disciplinary actions.
• Utilize extensive management experience in used vehicle sales to boost team performance and dealership growth.
• Elevate customer satisfaction with exceptional service and a commitment to excellence.
• Demonstrate outstanding communication skills and a strong work ethic to inspire and lead the team.
• Embrace ongoing development to continuously enhance performance and dealership operations.
• Maintain high CSI scores through effective service and issue resolution.
• Maintain a polished appearance and professional demeanor to set a high standard for the team.
• Proactively solve problems and adapt to dealership needs.
• Perform additional duties as needed to support the dealership's dynamic environment.

Skills

Used vehicle sales

Sales management

Customer service

Leadership

CSI improvement

Tools

MS Office

Job description

Central GMC Inc. in Norwood, MA is seeking an experienced Used Car Sales Manager to lead our pre-owned vehicle sales team and drive performance. You will oversee daily operations, train staff, and maintain exceptional customer service in a fast-paced dealership setting.

The ideal candidate has 5+ years of progressive sales experience in automotive dealerships with 1–2 years of management experience. A strong CSI record and leadership skills are essential to succeed in this role.