Service Manager

Central GMC of Norwood; Norwood (MA); Sur place; USD 125 000 - 175 000; Plein temps

Avantages offerts par ce poste

Company Vehicle

Health, dental, and vision insurance

401(k) retirement plan with company匹配

Paid time off and holidays

Professional development and career成长

Employee vehicle purchase programs

Résumé du poste

Central GMC of Norwood seeks a seasoned Service Manager to lead the service department, ensuring quality, safety, and customer satisfaction. You will oversee technicians and service advisors, coordinate workflows, and uphold high standards of workmanship.

The role emphasizes strong leadership, clear communication, inventory oversight, safety compliance, and strategies to boost loyalty and service revenue. A competitive compensation package, company vehicle, and comprehensive benefits are

Qualifications

• Proven experience in automotive service management or a similar leadership role.
• Strong knowledge of vehicle servicing and repair processes.
• Excellent leadership, organizational, and communication skills.
• Detail-oriented with a focus on quality and customer satisfaction.
• Valid driver's license required.

Responsabilités

• Manage daily operations of the service department to meet company goals and customer expectations.
• Supervise and mentor service advisors and technicians to maximize productivity and service quality.
• Ensure timely and accurate completion of all service work orders.
• Maintain strong communication with customers regarding service status and vehicle issues.
• Oversee inventory and ordering of parts and supplies required for service operations.
• Develop and implement strategies to improve customer loyalty and service revenue.
• Monitor compliance with safety standards and company policies.
• Prepare reports on service department performance and assist with budget management.

Connaissances

Leadership

Organizational skills

Communication

Team collaboration

Attention to detail

Automotive management software

Valid driver's license

Outils

Automotive management software

Description du poste

Position : Service Manager

As a Service Manager at CentralGMC of Norwood, you will lead and oversee the service department to ensure exceptional customer satisfaction, efficient workflow, and profitable operations. You will be responsible for managing service staff, coordinating with technicians, and maintaining high standards of quality and safety while fostering a positive work environment.

Responsibilities

• Manage daily operations of the service department to meet company goals and customer expectations.
• Supervise and mentor service advisors and technicians to maximize productivity and service quality.
• Ensure timely and accurate completion of all service work orders.
• Maintain strong communication with customers regarding service status and vehicle issues.
• Oversee inventory and ordering of parts and supplies required for service operations.
• Develop and implement strategies to improve customer loyalty and service revenue.
• Monitor compliance with safety standards and company policies.
• Prepare reports on service department performance and assist with budget management.

Requirements

• Proven experience in automotive service management or a similar leadership role.
• Strong knowledge of vehicle servicing and repair processes.
• Excellent leadership, organizational, and communication skills.
• Ability to work effectively with a diverse team and customers.
• Detail-oriented with a focus on quality and customer satisfaction.
• Familiarity with automotive management software is a plus.
• Valid driver's license required.

Benefits

• Competitive salary / Bonus range of $125,000.00 - $175,000.00 per year, paid bi-weekly.
• Company Vehicle.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company matching.
• Paid time off and holiday pay.
• Opportunities for professional development and career advancement.
• Employee vehicle purchase programs and discounts.

About the Company

Central GMC of Norwood is a leading automotive dealership located in Norwood, MA, dedicated to delivering superior customer service and quality vehicles. We pride ourselves on a commitment to integrity, professionalism, and community involvement. Join our team and contribute to a dynamic and rewarding work environment where your expertise can make a significant impact.