Used Car Sales Manager

Central Buick GMC, Inc.; Norwood (MA); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Incentives based on performance

Health & Dental coverage

Career development opportunities

Employee vehicle discounts

Paid vacations

Job summary

Central GMC Inc. in Norwood, MA is seeking an experienced Used Car Sales Manager to lead our pre-owned vehicle sales team and drive performance. You will oversee daily operations, train staff, and maintain exceptional customer service in a fast-paced dealership setting.

The ideal candidate has 5+ years of progressive sales experience in automotive dealerships with 1–2 years of management experience. A strong CSI record and leadership skills are essential to succeed in this role.

Qualifications

• 5+ years of progressive sales experience in the automotive dealership industry, with a focus on used vehicle sales.
• 1-2 years of management experience preferred, highlighting ability to lead and develop a team.
• Proven track record in used vehicle sales management, with strong market knowledge and sales strategies.
• Experience maintaining a high Customer Satisfaction Index (CSI) through exceptional service.
• Proficient in MS Office applications and internet tools for management and communication.
• Passion for the automotive industry and delivering outstanding customer service.
• Valid Driver's License and clean driving record.
• Must be able to pass pre-employment screen (background & drug test).

Responsibilities

• Hire, train, and manage the used car sales team, including scheduling, performance evaluations, and disciplinary actions.
• Utilize extensive management experience in used vehicle sales to boost team performance and dealership growth.
• Elevate customer satisfaction with exceptional service and a commitment to excellence.
• Demonstrate outstanding communication skills and a strong work ethic to inspire and lead the team.
• Embrace ongoing development to continuously enhance performance and dealership operations.
• Maintain high CSI scores through effective service and issue resolution.
• Maintain a polished appearance and professional demeanor to set a high standard for the team.
• Proactively solve problems and adapt to dealership needs.
• Perform additional duties as needed to support the dealership's dynamic environment.

Skills

Used vehicle sales

Sales management

Customer service

Leadership

CSI improvement

Tools

MS Office

Job description

Full job description

Are you a dynamic leader with a passion for automotive sales and exceptional customer service? Central GMC in Norwood MAis seeking an experienced Used Car Sales Manager to steer our pre-owned vehicle sales team to new heights. If you’re ready to bring your expertise, enthusiasm, and leadership to our fast-paced dealership, we want to hear from you!

Position Overview:

As the Used Car Sales Manager, you’ll lead our sales team with energy and vision, driving success and promoting the Central Brand. You’ll oversee daily operations, inspire your team, and ensure top-notch customer satisfaction in a thriving dealership environment.

What We Offer:

• A rewarding compensation package with enticing performance-based incentives that truly recognize your achievements.
• A comprehensive benefits package, including health, dental, voluntary benefits starting the month following your hire date.
• Access to continuous development opportunities to refine your sales skills and advance your career.
• Exclusive employee discounts on vehicle purchases, parts, and services.
• Paid Vacations.

Key Responsibilities:

• Team Leadership: Hire, train, and manage the used car sales team, handling scheduling, performance evaluations, and disciplinary actions.
• Leverage Extensive Experience: Utilize your extensive management experience in used vehicle sales to boost team performance and dealership growth.
• Elevate Customer Service: Elevate customer satisfaction with exceptional service and a commitment to excellence.
• Communicate Effectively: Demonstrate outstanding communication skills and a strong work ethic to inspire and lead your team.
• Pursue Continuous Improvement: Embrace ongoing development and refine your skills to continuously enhance performance and dealership operations.
• Achieve Top CSI Scores: Maintain a high Customer Satisfaction Index (CSI) through exceptional service and effective issue resolution.
• Maintain Professionalism: Maintain a polished appearance and professional demeanor to set a high standard for your team.
• Solve Problems Proactively: Approach challenges proactively with a solutions-focused mindset.
• Adapt and Contribute: Perform additional duties as needed to support the dealership's dynamic needs and overall success.

What we need from you:

• Extensive Sales Experience: 5+ years of progressive sales experience in the automotive dealership industry, with a focus on used vehicle sales.
• Management Experience: 1-2 years of management experience preferred, highlighting your capability to lead and develop a successful sales team.
• Specialized Expertise: Proven track record in used vehicle sales management, demonstrating a deep understanding of the market and sales strategies.
• Customer Satisfaction: Experience in maintaining a high Customer Satisfaction Index (CSI), reflecting your dedication to exceptional service.
• Tech-Savvy: Proficient in MS Office applications, computer software, and internet tools, facilitating effective management and communication.
• Passionate about Automotive Sales: Genuine enthusiasm for the automotive industry with a strong commitment to delivering exceptional customer service.
• Valid Driver's License and clean driving record.
• Must be able to pass pre-employment screen (background & drug test)

An Equal Opportunity Employer

Central GMC Inc is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.