Service Manager

Central GMC of Norwood; Walpole (MA); Sur place; USD 125 000 - 175 000; Plein temps

Avantages offerts par ce poste

Company vehicle

Health, dental, and vision insurance

401(k) retirement plan with company匹

Paid time off and holiday pay

Professional development and career AD

Employee vehicle purchase programs and

Résumé du poste

Central GMC of Norwood in Norwood, MA, is seeking a Service Manager to lead the service department, drive efficiency, and ensure exceptional customer satisfaction. You will oversee staff, coordinate with technicians, and uphold safety and quality standards.

The ideal candidate has proven automotive service leadership, strong communication, and a hands-on approach to improving service revenue and loyalty, with a commitment to a positive, customer-focused culture.

Qualifications

• Proven experience in automotive service management or a similar leadership role.
• Strong knowledge of vehicle servicing and repair processes.
• Excellent leadership, organizational, and communication skills.
• Ability to work effectively with a diverse team and customers.
• Detail-oriented with a focus on quality and customer satisfaction.
• Familiarity with automotive management software is a plus.
• Valid driver’s license required.

Responsabilités

• Manage daily operations of the service department to meet company goals and customer expectations.
• Supervise and mentor service advisors and technicians to maximize productivity and service quality.
• Ensure timely and accurate completion of all service work orders.
• Maintain strong communication with customers regarding service status and vehicle issues.
• Oversee inventory and ordering of parts and supplies required for service operations.
• Develop and implement strategies to improve customer loyalty and service revenue.
• Monitor compliance with safety standards and company policies.
• Prepare reports on service department performance and assist with budget management.

Connaissances

Leadership

Communication

Service management

Vehicle servicing knowledge

Team collaboration

Detail-oriented

Automotive software

Outils

Automotive management software

Description du poste

Position : Service Manager

As a Service Manager at CentralGMC of Norwood, you will lead and oversee the service department to ensure exceptional customer satisfaction, efficient workflow, and profitable operations. You will be responsible for managing service staff, coordinating with technicians, and maintaining high standards of quality and safety while fostering a positive work environment.

Responsibilities

• Manage daily operations of the service department to meet company goals and customer expectations.
• Supervise and mentor service advisors and technicians to maximize productivity and service quality.
• Ensure timely and accurate completion of all service work orders.
• Maintain strong communication with customers regarding service status and vehicle issues.
• Oversee inventory and ordering of parts and supplies required for service operations.
• Develop and implement strategies to improve customer loyalty and service revenue.
• Monitor compliance with safety standards and company policies.
• Prepare reports on service department performance and assist with budget management.

Requirements

• Proven experience in automotive service management or a similar leadership role.
• Strong knowledge of vehicle servicing and repair processes.
• Excellent leadership, organizational, and communication skills.
• Ability to work effectively with a diverse team and customers.
• Detail-oriented with a focus on quality and customer satisfaction.
• Familiarity with automotive management software is a plus.
• Valid driver's license required.

Benefits

• Competitive salary / Bonus range of $125,000.00 - $175,000.00 per year, paid bi-weekly.
• Company Vehicle.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company matching.
• Paid time off and holiday pay.
• Opportunities for professional development and career advancement.
• Employee vehicle purchase programs and discounts.

About the Company

Central GMC of Norwood is a leading automotive dealership located in Norwood, MA, dedicated to delivering superior customer service and quality vehicles. We pride ourselves on a commitment to integrity, professionalism, and community involvement. Join our team and contribute to a dynamic and rewarding work environment where your expertise can make a significant impact.