Service Manager - Auto Dept Leader (Company Vehicle)

Central Buick GMC, Inc.; Norwood (MA); On-site; USD 125,000 - 175,000; Full time

Benefits offered by this job

Company vehicle

Health, dental, and vision insurance

401(k) with company matching

Paid time off and holidays

Professional development opportunities

Employee vehicle purchase programs

Job summary

Central GMC of Norwood is seeking a Service Manager to lead the service department, ensuring high customer satisfaction and efficient operations in Norwood, MA. You will supervise advisors and technicians, coordinate with the team, and drive quality service and safety standards.

Responsibilities include overseeing daily operations, budgeting, reporting, and improving service revenue while maintaining strong customer communication.

Qualifications

• Proven experience leading automotive service teams.
• Strong knowledge of vehicle servicing and repair processes.
• Excellent leadership, organizational, and communication skills.
• Ability to work with a diverse team and customers.
• Detail-oriented with focus on quality and satisfaction.
• Familiarity with automotive management software is a plus.
• Valid driver's license required.

Responsibilities

• Manage daily operations of the service department to meet company goals and customer expectations.
• Supervise and mentor service advisors and technicians to maximize productivity and service quality.
• Ensure timely and accurate completion of all service work orders.
• Maintain strong communication with customers regarding service status and vehicle issues.
• Oversee inventory and ordering of parts and supplies for service operations.
• Develop strategies to improve customer loyalty and service revenue.
• Monitor compliance with safety standards and company policies.
• Prepare reports on service department performance and assist with budget management.

Skills

Leadership

Automotive service management

Vehicle servicing knowledge

Communication

Teamwork

Attention to detail

Software savvy

Driver's license

Tools

Automotive management software

Job description

Central GMC of Norwood is seeking a Service Manager to lead the service department, ensuring high customer satisfaction and efficient operations in Norwood, MA. You will supervise advisors and technicians, coordinate with the team, and drive quality service and safety standards.

Responsibilities include overseeing daily operations, budgeting, reporting, and improving service revenue while maintaining strong customer communication.