Service Manager: Lead a High-Performance Plumbing Team

sandjplumbing; Arlington Heights (IL); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Competitive pay

Medical Insurance

PTO

401k matching

Company truck

Provided technology

Tools & supplies

Paid training

Job summary

S and J Plumbing is seeking a Service Manager in Arlington Heights (IL) to build and lead a top-tier service department. You will hire, train, and empower the field technicians, coordinating with dispatch to place the right tech on each job and setting the tone for the team every day.

The ideal candidate will drive energy, hit goals, and deliver exceptional service while fostering growth and accountability. Competitive pay, full benefits, and strong training support are included.

Qualifications

• Leadership qualities, experiences, and aspirations.
• Ability to communicate positively and constructively.
• Possess the ability to inspire both personal and professional growth in our team members.
• Ability to provide unparalleled customer satisfaction.
• Ability to drive team performance to achieve all business goals and objectives.
• Be detail-oriented and a highly organized multi-tasker with good presentation skills and the ability to convey confident and decisive messages in a fast-paced and goal-driven environment.
• Be proficient using a computer and Microsoft Office applications (Excel, Word & PowerPoint).

Responsibilities

• Recruit, hire, train, and improve the field technicians.
• Work with the dispatch department to make sure the right technician goes to the right job.
• Bring more energy than you take, because you will set the tone every day for the entire department.
• Inspire technicians to hit their goals.
• Train, develop, and hold your team accountable to exceptional performance standards.
• Assist your team and be of service to them both professionally and personally.

Skills

Leadership

Communication

Inspire growth

Customer satisfaction

Team performance

Multi-tasking

Microsoft Office

Tools

Microsoft Office

Job description

S and J Plumbing is seeking a Service Manager in Arlington Heights (IL) to build and lead a top-tier service department. You will hire, train, and empower the field technicians, coordinating with dispatch to place the right tech on each job and setting the tone for the team every day.

The ideal candidate will drive energy, hit goals, and deliver exceptional service while fostering growth and accountability. Competitive pay, full benefits, and strong training support are included.