Growth-Focused General Manager

sandjplumbing; Arlington Heights (IL); On-site; USD 150,000 - 200,000; Full time

Benefits offered by this job

Medical insurance

Paid training

Company vehicle

3 weeks PTO

401k with 5% match

Job summary

S and J Plumbing in Arlington Heights seeks a dynamic leader to direct sales, service, and installation teams, ensuring top-tier customer experiences and revenue growth. The role blends people leadership with strategic operations to deliver a consistent five-star customer journey.

You will mentor staff, optimize workflows, and cultivate a culture of integrity and excellence. This position offers a path to leadership within a growing home services company and a strong benefits package.

Qualifications

• Strong leadership and coaching abilities to guide field staff.
• Proven track record achieving customer satisfaction and revenue goals.
• Ability to monitor and improve daily revenue and sold-hour targets.
• Excellent communication, recognition, and rapport-building with staff.
• Proficient in MS Office applications (Excel, Word, PowerPoint).

Responsibilities

• Direct staff in sales, service, installation, warehouse, fleet, call center and dispatch.
• Monitor staff performance to meet daily revenue and sold-hour goals.
• Explain and reinforce contributions to company success to employees.
• Communicate clearly, recognize achievements and build team rapport.
• Promote healthy work environment and high employee engagement.
• Coach staff to win referrals and repeat business, manage customer satisfaction metrics.
• Create plans to escalate customer complaints for quick resolutions.
• Develop annual budget and control expenses to meet or exceed plan.
• Ensure sufficient staffing for demand and seasonal spikes.
• Inspire energy and set the daily tone for the organization.

Skills

Sales leadership

Customer satisfaction

Team performance management

Communication skills

MS Office proficiency

Tools

MS Office

Job description

S and J Plumbing in Arlington Heights seeks a dynamic leader to direct sales, service, and installation teams, ensuring top-tier customer experiences and revenue growth. The role blends people leadership with strategic operations to deliver a consistent five-star customer journey.

You will mentor staff, optimize workflows, and cultivate a culture of integrity and excellence. This position offers a path to leadership within a growing home services company and a strong benefits package.