Growth-Focused General Manager

sandjplumbing

Arlington Heights (IL)

On-site

USD 150,000 - 200,000

Full time

14 days+
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Benefits offered by this job

Medical insurance
Paid training
Company vehicle
3 weeks PTO
401k with 5% match

Job summary

S and J Plumbing in Arlington Heights seeks a dynamic leader to direct sales, service, and installation teams, ensuring top-tier customer experiences and revenue growth. The role blends people leadership with strategic operations to deliver a consistent five-star customer journey.

You will mentor staff, optimize workflows, and cultivate a culture of integrity and excellence. This position offers a path to leadership within a growing home services company and a strong benefits package.

Qualifications

  • Strong leadership and coaching abilities to guide field staff.
  • Proven track record achieving customer satisfaction and revenue goals.
  • Ability to monitor and improve daily revenue and sold-hour targets.
  • Excellent communication, recognition, and rapport-building with staff.
  • Proficient in MS Office applications (Excel, Word, PowerPoint).

Responsibilities

  • Direct staff in sales, service, installation, warehouse, fleet, call center and dispatch.
  • Monitor staff performance to meet daily revenue and sold-hour goals.
  • Explain and reinforce contributions to company success to employees.
  • Communicate clearly, recognize achievements and build team rapport.
  • Promote healthy work environment and high employee engagement.
  • Coach staff to win referrals and repeat business, manage customer satisfaction metrics.
  • Create plans to escalate customer complaints for quick resolutions.
  • Develop annual budget and control expenses to meet or exceed plan.
  • Ensure sufficient staffing for demand and seasonal spikes.
  • Inspire energy and set the daily tone for the organization.

Skills

Sales leadership
Customer satisfaction
Team performance management
Communication skills
MS Office proficiency

Tools

MS Office

Job description

S and J Plumbing in Arlington Heights seeks a dynamic leader to direct sales, service, and installation teams, ensuring top-tier customer experiences and revenue growth. The role blends people leadership with strategic operations to deliver a consistent five-star customer journey.

You will mentor staff, optimize workflows, and cultivate a culture of integrity and excellence. This position offers a path to leadership within a growing home services company and a strong benefits package.

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