Senior Field Service Manager: Lead, Train & Drive Results

S&J Plumbing; Arlington Heights (IL); Sur place; USD 100 000 - 140 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

2 weeks PTO

401k Plan with 5% match

Company truck

Paid training

Résumé du poste

S and J Plumbing is seeking a high-caliber service department leader in Arlington Heights, IL. You will build and drive a top-tier team of technicians, ensuring exceptional customer service and technical excellence across all home visits.

Qualified candidates must be a licensed plumber in Illinois or Chicago, with proven leadership and communication skills. The role offers strong earning potential and extensive benefits, plus ongoing training and a company truck.

Qualifications

• Must be a licensed plumber in Illinois or Chicago jurisdiction.
• Strong leadership and people-management skills.
• Excellent communication and customer-service orientation.
• Able to motivate and develop field technicians.
• Detail-oriented with high organizational standards.

Responsabilités

• Build and lead the service department with the best professionals.
• Recruit, hire, train, and improve field technicians.
• Coordinate with dispatch to assign the right tech for each job.
• Set daily tone and motivate the team to surpass goals.
• Review jobs for technical excellence and customer satisfaction.
• Mentor technicians in the lab and on-site.
• Coordinate and schedule manufacturer reps for in-house training.

Connaissances

Leadership

Communication

Team-building

Problem-solving

Customer service

Formation

Licensed Plumber (IL or City of Chicago)

Description du poste

S and J Plumbing is seeking a high-caliber service department leader in Arlington Heights, IL. You will build and drive a top-tier team of technicians, ensuring exceptional customer service and technical excellence across all home visits.

Qualified candidates must be a licensed plumber in Illinois or Chicago, with proven leadership and communication skills. The role offers strong earning potential and extensive benefits, plus ongoing training and a company truck.