Service Manager: Lead Tech Team to Outstanding Growth

S&J Plumbing; Arlington Heights (IL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical Insurance

PTO

401k Plan

Company truck

Job summary

S&J Plumbing seeks a Service Manager to build and lead a best-in-class service department in Arlington Heights, IL. You’ll recruit, train, and mentor field technicians, coordinate dispatch, set a high-energy tone daily, and drive exceptional performance and customer satisfaction.

This role offers a strong path for career growth, state-of-the-art tools, and a culture that rewards excellence. You will manage operations to ensure timely service and high-quality workmanship while upholding core

Qualifications

• Leadership qualities, experiences, and aspirations.
• Ability to communicate positively and constructively.
• Possess the ability to inspire both personal and professional growth in our team members.
• Ability to provide unparalleled customer satisfaction.
• Ability to drive team performance to achieve all business goals and objectives.
• Be detail-oriented and a highly organized multi-tasker with good presentation skills and the ability to convey confident and decisive messages in a fast-paced and goal-driven environment.
• Be proficient using a computer and Microsoft Office applications (Excel, Word & PowerPoint).

Responsibilities

• Recruit, hire, train, and improve the field technicians.
• Work with the dispatch department to make sure the right technician goes to the right job.
• Bring more energy than you take, because you will set the tone every day for the entire department.
• Inspire technicians to hit their goals.
• Train, develop, and hold your team accountable to exceptional performance standards.
• Assist your team and be of service to them both professionally and personally.

Skills

Leadership

Communication

Mentoring team

Customer satisfaction

Team performance

Organization

Tools

Microsoft Office

Job description

S&J Plumbing seeks a Service Manager to build and lead a best-in-class service department in Arlington Heights, IL. You’ll recruit, train, and mentor field technicians, coordinate dispatch, set a high-energy tone daily, and drive exceptional performance and customer satisfaction.

This role offers a strong path for career growth, state-of-the-art tools, and a culture that rewards excellence. You will manage operations to ensure timely service and high-quality workmanship while upholding core