Service Manager — Industrial Tech & Team Growth

OTC Industrial Technologies; Upper Chichester Township (Delaware County); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision care

401(k) match

Job summary

OTC Industrial Technologies is seeking a Service Manager to lead service technicians and drive diagnostics and repairs. You will coordinate with Sales and Operations to deliver accurate estimates and high-quality service, while maintaining detailed documentation and safety standards.

The role requires substantial leadership experience, strong organizational skills, and a willingness to travel to job sites, including overnight stays when needed.

Qualifications

• 5+ years of repair/service experience with rotating equipment, pumps and motors.
• 5+ years of leadership experience preferred.
• Proficiency in Microsoft Office.
• Strong attention to detail and organizational skills.
• Ability to lift 40–50 lbs.
• Prolonged standing and working in a shop environment.
• Exposure to noise, grease, and industrial conditions.
• Ability to travel out of state with overnight stay.
• Valid driver’s license.

Responsibilities

• Manage the training and development of the service technicians.
• Identify, develop, and implement process improvements in equipment, tooling, and processes.
• Approve time/absence reporting, attendance, vacation, overtime, etc.
• Collaborate with management and HR on reviews, pay raises and rewards.
• Guide technicians to diagnose equipment issues and define repair scopes.
• Maintain detailed work/parts records using OTC tools.
• Work with Sales and Operations to explain repairs and estimates to customers.
• Maintain a safe, clean work environment in compliance with regs.
• Travel to job sites with potential overnight stays.

Skills

Leadership

Training & development

Process improvement

Communication

Attention to detail

Safety awareness

Education

High school diploma or GED

Technical degree or certification preferred

Tools

Microsoft Office

Job description

OTC Industrial Technologies is seeking a Service Manager to lead service technicians and drive diagnostics and repairs. You will coordinate with Sales and Operations to deliver accurate estimates and high-quality service, while maintaining detailed documentation and safety standards.

The role requires substantial leadership experience, strong organizational skills, and a willingness to travel to job sites, including overnight stays when needed.