Hands-On Service & Operations Manager

OTC Industrial Technologies; St. Louis (MO); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Medical benefits

Dental & vision

Disability & life insurance

Wellness discount

Relocation assistance

401(k) match

Job summary

OTC Industrial Technologies in St. Louis, MO is seeking a hands-on Service Manager who thrives in a fast-paced environment. You will supervise shop and field technicians, develop labor estimates, and ensure work aligns with our Quality Management System.

You’ll manage monthly service and repair revenue targets, coordinate scheduling, and perform GEMBA walks with safety coordination. Strong leadership and 5+ years of industrial experience are required, with proficiency in MS Project, Excel,

Qualifications

• Minimum 5 years of relevant experience in an industrial setting and leading a team.
• Proficient with MS Project, Excel, Outlook, and Word.
• Fundamental understanding of rotating equipment, fabrication, equipment rigging, and machine shop practices.
• Measuring devices used with accuracy to 0.0001 inches.
• Welding procedures knowledge is a plus.

Responsibilities

• Supervise shop and field service technicians.
• Develop scope and labor estimates for service work.
• Execute service work per Quality Management System and document results.
• Perform warranty evaluations.
• Understand project planning and production scheduling.
• Manage monthly targets for service revenue and gross margin.
• Conduct GEMBA walks and coordinate onsite safety with the safety team.

Skills

Analytical thinking

Decision making

Precision measuring

Welding knowledge

Leadership

Education

High School Diploma or equivalent

Tools

MS Project

Excel

Outlook

Word

Shop/field service equipment

Job description

OTC Industrial Technologies in St. Louis, MO is seeking a hands-on Service Manager who thrives in a fast-paced environment. You will supervise shop and field technicians, develop labor estimates, and ensure work aligns with our Quality Management System.

You’ll manage monthly service and repair revenue targets, coordinate scheduling, and perform GEMBA walks with safety coordination. Strong leadership and 5+ years of industrial experience are required, with proficiency in MS Project, Excel,