Service Manager: Field Tech Leader & Growth Driver

Hobart Food Equipment and Service; Dallas (TX); On-site; USD 90,000 - 125,000; Full time

Job summary

Hobart Service seeks a Service Manager to lead a technically skilled field service team and coordinate branch operations. You will coach technicians, manage customer experience, and collaborate with dispatch, parts and administration to drive service revenue and quality.

Responsibilities include developing a high‑performing service group, ensuring safety and compliance, managing a cost center, and mentoring staff. Travel up to 50% is expected across the branch territory.

Qualifications

• High school diploma or GED with 4+ years of relevant experience or 1–3 years with an Associate’s/Bachelor’s degree.
• Proven leadership and coaching abilities with customer-facing experience.

Responsibilities

• Lead a highly technical field service team and support technicians in installations, maintenance, and service.
• Ensure customer satisfaction and drive service revenue while maintaining quality and safety.
• Collaborate with Dispatch, Parts, and Administration to optimize branch operations.
• Develop and mentor staff, manage KPIs, and improve retention and engagement.
• Oversee cost center and 8–15 direct reports with a span of control.

Skills

Leadership

Coaching

Customer service

Time management

Education

High school diploma or GED

Associate/Bachelor’s degree

Tools

MS Office

Finance tools

Job description

Hobart Service seeks a Service Manager to lead a technically skilled field service team and coordinate branch operations. You will coach technicians, manage customer experience, and collaborate with dispatch, parts and administration to drive service revenue and quality.

Responsibilities include developing a high‑performing service group, ensuring safety and compliance, managing a cost center, and mentoring staff. Travel up to 50% is expected across the branch territory.