Service Manager: Growth & Profit Leader (Truck)

Mhc-Kenworth; Jonesboro (AR); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental and Prescription 보험

Disability and Life Insurance

Paid Time Off program

401k and Profit Sharing with Employer

Flexible Spending Account

Internal Promotion Opportunities

On the Job Training

Job summary

Murphy-Hoffman Company, LLC is seeking a Service Manager to oversee the day-to-day operation of the branch’s Service Department in line with company policies. The role directs activities to meet growth and profit objectives while maintaining high service standards for customers.

Responsibilities include setting operating and financial targets, coordinating warranty claims, traveling to customer locations, and collaborating with Parts and Sales teams to boost service performance.

Qualifications

• CDL preferred.
• Minimum of four years’ experience in related field.
• Must display excellent leadership and communication skills.
• Requires previous supervisory experience.
• Must have positive can-do attitude.
• Must have strong work ethics and commitment to extra hours when needed.

Responsibilities

• Assess present and future needs, trends, problems and profit opportunities of the Service Department.
• Establish short and long-term operating and financial objectives for the Service Department.
• Ensure that approved policies and objectives are clearly understood and effectively applied within the department.
• Formulates annual and monthly sales/profit objectives and expense budget in accordance with company objectives.
• Reviews and appraises the results of activities within the department and takes appropriate action as necessary.
• Travels with outside sales force and own on to customer locations on a regular basis promoting Service Department and dealerships.
• Works with Parts Manager and outside sales force in a proactive way to improve labor sales efforts of outside sales force.
• Maintains appropriate communication within and between all departments within the branch.
• Promotes safe work habits and ensures that safety rules are followed.
• Develops and maintains policies and practices which will ensure positive employee and customer relations.
• Is familiar with the activities of competition, market conditions and department operation; keeps the Branch Manager informed.
• Coordinates the processing of warranty claims with Warranty Manager and administers warranty and policy adjustments in the most fair and honest manner for the customer, dealership and vendor.
• Performs other duties as assigned by a supervisor.

Skills

Leadership

Communication

Supervisory experience

Positive attitude

Work ethic

Job description

Murphy-Hoffman Company, LLC is seeking a Service Manager to oversee the day-to-day operation of the branch’s Service Department in line with company policies. The role directs activities to meet growth and profit objectives while maintaining high service standards for customers.

Responsibilities include setting operating and financial targets, coordinating warranty claims, traveling to customer locations, and collaborating with Parts and Sales teams to boost service performance.