Service Manager

Morgan Properties; Town of Lysander (NY); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Rent discount

$300 quarterly Morgan Essentials

On-Call pay: $15/day

Medical, Dental, Vision benefits

401(k) with company match

Generous PTO & holidays

Job summary

Morgan Properties is seeking a Service Manager to oversee maintenance for a 234-unit community in Baldwinsville, NY. You will lead a team of maintenance technicians, manage work orders, and implement preventative maintenance to protect assets and ensure resident satisfaction.

The role requires strong leadership, extensive maintenance knowledge, and the ability to coordinate operations across multiple systems while delivering exceptional resident experiences.

Qualifications

• Five+ years of maintenance experience with leadership or supervisory experience.
• Strong knowledge of HVAC, plumbing, electrical systems, and appliance repair.
• HVAC/EPA/CFC certification preferred.
• Active drivers license with reliable transportation.

Responsibilities

• Lead a team of maintenance technicians and develop high-performing staff.
• Oversee daily maintenance operations, work orders, and apartment make-readies.
• Establish and manage preventative maintenance programs to protect assets.
• Coordinate and oversee vendor performance and manage expenses.
• Develop on-call schedules and respond to emergencies and severe weather.

Skills

Maintenance leadership

HVAC knowledge

Troubleshooting

Team coaching

Vendor management

Scheduling

On-call management

Resident service

Job description

Service Manager Opportunity with Morgan Properties!

We are seeking a Service Manager to oversee maintenance operations for a 234-unit community in Baldwinsville, NY. This role is ideal for a skilled maintenance leader who enjoys developing high-performing teams, delivering exceptional resident service, and maintaining a community that residents are proud to call home.

As the Service Manager, you will lead all aspects of maintenance operations, ensuring service requests, preventative maintenance programs, and apartment turns are completed efficiently while fostering a culture of accountability, teamwork, and continuous improvement. If you are passionate about mentoring others, solving complex maintenance challenges, and creating an outstanding resident experience, we encourage you to apply.

As a Service Manager, you will be expected to:

• Lead, coach, and develop a team of Maintenance Technicians.


• Oversee daily maintenance operations, work order completion, and apartment make-ready schedules.


• Provide advanced troubleshooting and guidance in HVAC, electrical, plumbing, appliance repair, carpentry, drywall, and general maintenance.


• Establish and manage preventative maintenance programs to protect the community's assets and ensure long-term operational success.


• Conduct regular inspections of buildings, common areas, and vacant apartments to maintain quality and safety standards.


• Manage inventory, supplies, and maintenance-related expenses.


• Coordinate and oversee vendor performance and contractor work.


• Develop and maintain an effective on-call schedule for the maintenance team while remaining available for emergencies and severe weather events.


• Partner closely with office staff to deliver responsive service and exceptional experiences for residents.

Compensation & Incentives:

• Base Pay: $28.00 - $30.00 per hour


• Up to 100% Rent Discount


• Morgan Essentials: $300 Quarterly


• On-Call Appreciation: $15 Per Day for Holding the On-Call Phone


• Medical, Dental, and Vision Benefits


• 401(k) Retirement Plan with Company Match


• Generous Paid Time Off, Including 10 Holidays and Sick Leave

Hours & Schedule:

• Monday – Friday: 8:00 AM – 4:30PM


• Paid rotating on-call participation required


• Must be available for emergency events, snow removal, and severe weather response


• Schedule subject to change based on business needs

What We'll Expect From You:

• Active and valid driver's license with reliable transportation.


• HVAC/EPA/CFC Certification preferred.


• Five or more years of maintenance experience preferred, including leadership or supervisory experience.


• Strong working knowledge of HVAC, plumbing, electrical systems, appliance repair, and general building maintenance.


• Ability to lead teams, prioritize competing demands, and maintain high operational standards.


• Multifamily maintenance experience strongly preferred.

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