Service Manager I

Morgan Properties, LP; Reisterstown (MD); On-site; USD 76,000 - 83,000; Full time

Benefits offered by this job

Rent discount up to 100%

Staff renewal commissions

Morgan Essentials: $300 quarterly

On-Call $15/day

Medical, Dental, Vision insurance

401(k) with company match

Paid time off (10 holidays)

Job summary

Morgan Properties is hiring a Service Manager to lead a maintenance team, set preventive and make-ready schedules, and ensure on-site reliability across our communities in Maryland. The role requires diagnosing and solving issues in HVAC, electrical, plumbing, and related systems while mentoring technicians and coordinating with leasing and office staff.

Base pay ranges from $76,000 to $83,000 per year, with benefits including medical/dental/vision, 401(k) matching, 10 holidays, and paid time

Qualifications

• HVAC, electrical, plumbing and general maintenance expertise.
• 5+ years of related maintenance experience.
• EPA/CFC certification preferred.
• Valid driver’s license and access to a personal vehicle.

Responsibilities

• Interview, hire and train new team members.
• Develop and lead a team of Maintenance Technicians through diagnosing problems and providing a resolution.
• Mentor and guide maintenance technicians to increase knowledge and skills.
• Establish a 24/7 on-call schedule for the team and respond to on-site emergencies.
• Coordinate with office staff to service residents and follow up on maintenance issues.

Skills

Team leadership

Interviewing

Training new staff

Troubleshooting HVAC

Electrical knowledge

Plumbing knowledge

Carpentry

Education

HVAC/EPA/CFC Certification

Job description

Advance your maintenance career with Morgan Properties- Where Growth and Opportunity Await!

Now hiring Service Managers!

We are seeking a Service Manager with a "Whatever It Takes" approach to join our team! In this full-time role, you will be responsible for ensuring that the physical aspects of this community meet both company standards and applicable laws.

Why Join Morgan Properties?

Ready to take the next step in your career? Join Morgan Properties and become part of a team that invests in your growth, values your contributions, and provides real opportunities to advance. Enjoy competitive benefits, professional development, and the support of one of the nation's largest multifamily companies while making a meaningful impact in the communities you serve.

As a Service Manager, you will be expected to:

• Interview, hire and train new team members.
• Develop and lead a team of Maintenance Technicians through diagnosing problems and providing a resolution.
• Mentor and guide maintenance technicians to increase their overall knowledge base and skill set.
• Provide expert knowledge and troubleshooting in areas such as HVAC, electrical, plumbing, pool maintenance, carpentry, dry walling, exterior structure, and appliance repair.
• Be accountable for establishing and preparing a 24 hour on-call schedule for your team, and you must personally always be available in the event of snow and ice or other on-site emergencies;
• Partner with office team members to provide exceptional service and follow-up to our residents on any maintenance issues that may arise.
• Manage and organize inventory of all maintenance materials.
• Establish a preventive maintenance schedule, make-ready schedule and general work order schedule for team.
• Regularly inspect community buildings, including vacant units.
• Planning, assigning, and directing the maintenance team.

Compensation & Incentives

• Base Pay: $76,000 - $83,000 / per year
• Up to 100% Rent Discount
• Property Staff Shared Renewal Commissions
• Morgan Essentials: $300 quarterly
• On-Call Appreciation: $15/day for holding the on-call phone
• Medical, Dental, and Vision Benefits
• 401(k) Retirement Plan with Company Match
• Generous Paid Time Off, including 10 holidays per year and sick leave

Hours & Schedule:

• Monday - Friday: 8:00am - 5:00pm
• Paid rotating on-call participation required
• Must be available and prepared for emergency events
• *Schedule subject to change based on business needs

What we’ll expect from you:

• Active and valid driver’s license and personal vehicle.
• HVAC/EPA/CFC Certification preferred.
• One-year certificate, 5+ years of related experience, or equivalent education and experience.

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