Service Manager

Riverside Metro Auto Group Llc; Riverside (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Riverside Metro Auto Group in Riverside, CA is seeking a motivated Hyundai Service Manager to lead our Hyundai Service Department. You will drive service performance, coach advisors and technicians, and uphold customer satisfaction and profitability.

We value leadership, work ethic, automotive knowledge, and a growth mindset. Hyundai experience is a plus but not required; we provide training and development for the right person in a fast-paced dealership environment.

Qualifications

• Automotive dealership service experience.
• Service management or leadership experience preferred.
• Strong communication, organizational, and problem-solving skills.

Responsibilities

• Lead, coach, and develop Service Advisors, Technicians, and staff.
• Drive labor sales, gross profit, and technician productivity.
• Improve CSI and customer retention.
• Manage daily service drive and shop workflow.
• Ensure compliance with warranty policies and standards.
• Collaborate with Parts and other departments to boost Fixed Operations.

Skills

Service management

Leadership

Customer service

KPIs

Job description

Hyundai Service ManagerRiverside Metro Auto Group – Riverside, CAFull-TimeRiverside Metro Auto Group is seeking a motivated Hyundai Service Manager to lead our Hyundai Service Department.We are looking for a strong automotive professional who understands that a successful service department is built around people, processes, accountability, customer satisfaction, and profitability.While Hyundai experience is preferred, it is not required. We are willing to train and develop the right individual who demonstrates strong leadership, work ethic, automotive knowledge, and a genuine desire to grow.This is an excellent opportunity for someone who is ready to take ownership of an operation, develop a team, and make an impact.The OpportunityAt Riverside Metro Auto Group, we are looking for more than someone to simply manage the day-to-day operation. We want a leader who will take ownership, develop the people around them, identify opportunities, and drive measurable results.If you are already an experienced Service Manager, we want to hear from you. If you are a strong automotive professional who is ready for the next step in your career, we want to hear from you as well.Hyundai experience is a plus, but attitude, leadership ability, work ethic, and the desire to grow matter to us. We are prepared to invest in and develop the right person.If you're ready for an opportunity to grow with Riverside Metro Auto Group, apply today and let's start a conversation.Riverside Metro Auto Group is an Equal Opportunity Employer.What You'll Be Responsible ForLead, coach, and develop Service Advisors, Technicians, and support staffDrive department performance in labor sales, gross profit, hours per RO, technician productivity, and efficiencyImprove and maintain strong CSI and customer retentionManage the daily service drive and shop workflowEstablish clear performance expectations and hold the team accountableRecruit, train, motivate, and retain high-performing employeesMonitor departmental KPIs and implement action plans when opportunities are identifiedEnsure compliance with Hyundai warranty policies, procedures, and manufacturer standardsWork closely with the Parts Department and other dealership departments to improve overall Fixed Operations performanceHandle escalated customer concerns professionally and effectivelyMaintain a culture focused on teamwork, communication, urgency, accountability, and continuous improvementWhat We're Looking ForWe are looking for a strong automotive professional who understands that a successful service department is built around people, processes, accountability, customer satisfaction, and profitability.Automotive dealership service experienceService management or leadership experience preferredHyundai experience preferred, but not requiredWe are willing to train and develop the right personStrong leadership skills with the ability to coach, motivate, and develop peopleUnderstanding of dealership Fixed Operations KPIsStrong customer service and problem-solving skillsExcellent communication and organizational skillsA positive, hands-on leadership approachDesire to learn, grow, and take on greater responsibilityAbility to perform effectively in a fast-paced dealership environment