Service Advisor-Muncie Campus

Greg Hubler; Muncie (IN); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Matching 401K

Life insurance

Paid time off

Floating holiday

Holidays off

Job summary

Greg Hubler Automotive in Muncie, IN is seeking an experienced Service Advisor for our Ford and Hyundai locations to deliver exceptional guest experiences and drive service sales.

You will greet guests, present accurate estimates, coordinate with technicians, and build lasting relationships with customers while ensuring satisfaction and repeat business.

Qualifications

• Must have Hyundai advisor experience.
• Strong communication and organizational skills.
• Ability to multitask in a fast-paced dealership.
• Sales-oriented with a focus on customer satisfaction.

Responsibilities

• Provide an exceptional guest experience.
• Greet the guest at their car.
• Prepare complete and accurate estimates for the guest.
• Monitor the progress of guest vehicles and update the guest daily.
• Establish long term relationships with guests.
• Verify final invoices and explain charges to guests.
• Use Service Lane tools including Xtime and Dynatron.

Skills

Excellent communication

Organizational skills

Multitasking

Team player

Education

High School Diploma or GED

Tools

Xtime

Dynatron

Job description

We are so grateful to be in Muncie and have the opportunity to serve the community! We have 3 beautiful rooftops! Ford, Hyundai, and Quick Lane.

We are looking for an Experienced SERVICE ADVISORs at both our Ford and Hyundai locations! It is so important to have that one person you can go to for your automotive repair needs. Someone you can trust! We need that special person here to work with our great team of technicians!!!!

If you are looking for a full-time career with excellent advancement potential, you’ll find it all at Greg Hubler Automotive. Our goal is to have 10 rooftops in 10 years. A GHA, the future is incredibly bright for our Team Members.

Our benefits (medical, dental, vision) are extremely competitive and we are now offering a matching 401K and free life insurance!

• medical
• dental
• vision
• matching 401K
• free life insurance
• paid time off time
• floating holiday
• several holidays off
• after the first year you will have 1 week of paid time off
• after two years you’ll have 2 weeks paid time off

We have paid time off time, a floating holiday and several holidays off. After the first year you will have 1 week of paid time off, after two years you’ll have 2 weeks paid time off. We are investing in YOU!

We are looking for a confident, experienced SERVICE ADVISORs, with experience, to help us drive all of our service business. If you are eager to learn, results-oriented and thrive in a fun, customer focused, team environment. Our industry leading pay plan and benefits sets us apart.

The career growth among our team members are what we strive for. You will control your own destiny! Our loyal customers come back to us time and time again throughout their lives; creating customers for life and repeat business cycles.

Job Responsibilities:

• Provide an exceptional guest experience
• Greet the guest at their car
• Utilize All Service Lane Tools including Xtime and Dynatron.
• Perform a vehicle walk around with the guest, looking for obvious damage, lighting concerns, tire wear and windshield wiper wear.
• Obtain guest and vehicle information accurately and enter into the DMS (name, phone, email, address, vin and mileage)
• Clearly report all vehicle symptoms as described by the guest cataloging concerns (writing the repair order)
• Verify warranty and service contract coverage by examining vehicle records explaining provisions and exclusions.
• Determine and recommend(sell) needed maintenance based on age, mileage, and vehicle history
• Establish the best form of communication to reach the guest (phone, text, or email)
• Obtain guest signature for initial approvals and permissions
• Prepare complete and accurate estimates for the guest based on technician recommendations, part prices, labor cost, supplies and taxes
• Monitor the progress of guest vehicles in the shop and update the guest throughout the day via email, text or phone
• Establish long term relationship with guest
• Verify final invoices and reviews all charges with guest (active delivery)
• Ensure quality guest surveys to the manufacturer
• Establish guest follow up plans

Job Requirements:

• High School Diploma or GED Equivalent
• Maintain a clean driving record & valid driver’s license
• Hyundai advisor experience
• Excellent communication skillsStrong organizational skills with an attention to detail
• Ability to multitask
• Ability to work as a team
• Basic computer skills
• Ability to work in a fast paced atmosphere
• Passion for sales and customer satisfaction
• Ability to generate and/or build a loyal client base

Reports to: Service Manager