Hyundai Service Leader: Build Teams, Drive Growth

Riverside Metro Auto Group; Riverside (CA); On-site; USD 70,000 - 325,000; Full time

Job summary

Riverside Metro Auto Group is seeking a motivated Hyundai Service Manager to lead our Hyundai Service Department in Riverside, CA. The role emphasizes people, processes, accountability, customer satisfaction, and profitability.

Hyundai experience is preferred but not required; we will train the right leader with strong automotive knowledge and a growth mindset. Ownership mindset and team development are valued in this opportunity.

Qualifications

• Automotive dealership service experience required or preferred.
• Service management or leadership experience preferred.
• Strong leadership, coaching, and development skills.
• Excellent customer service and problem-solving abilities.
• Clear communication and organizational skills.

Responsibilities

• Lead, coach, and develop Service Advisors, Technicians, and support staff.
• Drive department performance in labor sales, gross profit, hours per RO, technician productivity, and efficiency.
• Improve and maintain CSI and customer retention.
• Manage daily service drive and shop workflow.
• Establish clear performance expectations and accountability.
• Recruit, train, motivate, and retain high-performing staff.
• Monitor KPIs and implement action plans.
• Ensure compliance with warranty policies and manufacturer standards.
• Collaborate with Parts and other departments to improve Fixed Operations.
• Address escalated customer concerns professionally.

Skills

Dealership service experience

Service management / leadership

Leadership and coaching

Customer service & problem solving

Communication & organization

Job description

Riverside Metro Auto Group is seeking a motivated Hyundai Service Manager to lead our Hyundai Service Department in Riverside, CA. The role emphasizes people, processes, accountability, customer satisfaction, and profitability.

Hyundai experience is preferred but not required; we will train the right leader with strong automotive knowledge and a growth mindset. Ownership mindset and team development are valued in this opportunity.