Service Consultant

Servco Pacific Inc.; United States; Vor Ort; USD 20.000 - 24.000; Vollzeit

Benefits dieser Stelle

Guaranteed base salary

Competitive incentive program

Performance bonuses

Zusammenfassung

Servco Pacific Inc. is seeking a Service Advisor at our Leeward location to welcome customers, assess vehicle service needs, and bridge communication with technicians. You will provide accurate estimates, secure approvals, and ensure smooth progress from intake to payment.

We value strong customer relations, attention to detail, and the ability to multi-task in a fast-paced auto-dealership environment. Base salary is $2,000 per month with commission; Hawaii and US-wide career growth

Qualifikationen

• High school diploma or equivalent required.
• Minimum one year of sales or customer service experience.
• General mechanical knowledge from work or education.
• Strong communication and customer relations skills.
• Ability to mult-task and meet deadlines.

Aufgaben

• Welcome customers and determine which vehicle services are needed.
• Liaise between technicians and customers to explain required work.
• Inspect vehicle records and assess additional services.
• Provide accurate cost and time estimates and obtain approval.
• Monitor service progress and keep customers informed.
• Book and close repair orders promptly.
• Arrange loaner vehicles if needed.
• Follow up on back-ordered parts and schedule returns.
• Ensure requested items are completed and paid for before return.

Kenntnisse

Customer service

Communication

Attention to detail

Multi-tasking

Driving knowledge

Ausbildung

High school diploma or equivalent

Jobbeschreibung

At Servco Leeward, we provide top notch service to our customers!

Responsibilities

• Welcome customers and determine which vehicle services are needed
• Work as a liaison between our technicians and customers to provide them an understanding of the work that needs to be completed on their vehicle
• Inspect customer vehicle records and sight inspect vehicle to assess if additional services are needed
• Provide accurate cost and time estimates and obtain customer's approval
• Monitor status of vehicle service/repair and keep customer informed
• Book and close repair orders on a timely basis
• Arrange for customer loaner vehicles if needed
• Follow-up on back ordered parts and contact customer to schedule return appointment
• Check to ensure all items the customer requested was completed and payment is made before returning the vehicle to the customer

Requirements

• High school graduate or equivalent
• Minimum one year of sales or customer service experience
• General mechanical knowledge gained either through work experience or education
• Strong communication and customer relations skills
• Strong attention to detail
• Ability to multi-task and meet deadlines
• Valid driver's license and strong driving record
• Auto dealership service writing experience preferred

Service Consultants receive a $2000 a month guaranteed base salary and a competitive incentive program. We also compensate our Service Consultants who receive strong customer service scores.

Job Titles

Service Advisor - Auto Sales - Mechanic - Auto Dealership - Customer Service

At Servco, we're committed to providing valuable mobility solutions to empower people through the freedom of movement and opportunity. From Australia to California, and of course, Hawaii, Team Servco is a collective of over 2,000 like-minded individuals guided by our four Core Values of Respect, Service, Teamwork, and Innovation.

For over 100 years, we have been dedicated to superior service, to both our customers and team members. We look forward to helping you create Life: Moments that matter to you.

Equal Opportunity Employer and Drug-Free Workplace

Pay Range: Fixed $2,000 per month plus commission

At Servco, service is at the heart of what we do. While our daily commitment to service focuses on our customers and community, it really starts with serving and taking care of our team members. Helping create Life:Moments that matter to you, whether at home or at work, is our secret to being recognized as one of Hawaii’s Best Places to Work for 17 years!