Service Consultant

servco; Hawaii; On-site; USD 20,000 - 24,000; Full time

Job summary

Servco Leeward is hiring a Service Consultant to welcome customers, identify required vehicle services, and explain repairs. You will coordinate with technicians, estimate costs and times, and keep customers informed as repairs progress.

A strong focus on accuracy, communication, and follow-through is required. The role emphasizes a base salary of $2,000 per month plus commission, with opportunities for incentive pay based on customer satisfaction and performance.

Qualifications

• High school graduate or equivalent.
• Minimum one year of sales or customer service experience.
• General mechanical knowledge gained through work or education.
• Strong communication and customer relations skills.
• Strong attention to detail.
• Ability to multi-task and meet deadlines.
• Valid driver’s license and strong driving record.
• Auto dealership service writing experience preferred.

Responsibilities

• Welcome customers and determine which vehicle services are needed.
• Act as liaison between technicians and customers to explain work required.
• Inspect vehicle records and sight inspect vehicle for additional services.
• Provide accurate cost and time estimates and obtain approval.
• Monitor service status and keep customer informed.
• Book and close repair orders promptly.
• Arrange loaner vehicles if needed.
• Follow up on back-ordered parts and reschedule return visits.
• Verify all requested items are completed and payment is made.

Skills

Customer service

Communication

Sales experience

Attention to detail

Multi-tasking

Driving

Education

High school diploma

Tools

Auto dealership software

Job description

At Servco Leeward, we provide top notch service to our customers!

Learn more about our service consultant position by visiting https://www.youtube.com/watch?v=FB5wHc7biQg

Responsibilities:

• Welcome customers and determine which vehicle services are needed
• Work as a liaison between our technicians and customers to provide them an understanding of the work that needs to be completed on their vehicle
• Inspect customer vehicle records and sight inspect vehicle to assess if additional services are needed
• Provide accurate cost and time estimates and obtain customer's approval
• Monitor status of vehicle service/repair and keep customer informed
• Book and close repair orders on a timely basis
• Arrange for customer loaner vehicles if needed
• Follow-up on back ordered parts and contact customer to schedule return appointment
• Check to ensure all items the customer requested was completed and payment is made before returning the vehicle to the customer

Requirements:

• High school graduate or equivalent
• Minimum one year of sales or customer service experience
• General mechanical knowledge gained either through work experience or education
• Strong communication and customer relations skills
• Strong attention to detail
• Ability to multi-task and meet deadlines
• Valid driver's license and strong driving record
• Auto dealership service writing experience preferred

Service Consultants receive a $2000 a month guaranteed base salary and a competitive incentive program. We also compensate our Service Consultants who receive strong customer service scores.

Service Advisor - Auto Sales - Mechanic - Auto Dealership - Customer Service

At Servco, we're committed to providing valuable mobility solutions to empower people through the freedom of movement and opportunity. From Australia to California, and of course, Hawaii, Team Servco is a collective of over 2,000 like-minded individuals guided by our four Core Values of Respect, Service, Teamwork, and Innovation. For over 100 years, we have been dedicated to superior service, to both our customers and team members. We look forward to helping you create Life: Moments that matter to you.

Equal Opportunity Employer and Drug-Free Workplace

Pay Range: Fixed $2,000 per month plus commission