Service Consultant

Servco Subaru Inc.; Hawaii; On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Base salary + commission

Job summary

Servco Subaru Inc. in Maui is seeking a Service Consultant to be the primary contact for customers, guiding them through service options and timelines.

You will coordinate with technicians, provide cost estimates, track vehicle status, and ensure customer satisfaction. The role emphasizes attention to detail, strong communication, and the ability to multi-task in a fast-paced dealership environment. Based in Maui, Hawaii.

Qualifications

• Minimum one year of sales or customer service experience.
• General mechanical knowledge from work or education.
• Strong communication and customer relations skills.
• Strong attention to detail and ability to multi-task.

Responsibilities

• Welcome customers and determine which vehicle services are needed.
• Act as liaison between technicians and customers to explain needed work.
• Inspect customer vehicle records and assess additional services.
• Provide accurate cost and time estimates and obtain approval.
• Monitor repair status and inform customers.
• Book and close repair orders promptly.
• Arrange loaner vehicles if needed.
• Follow-up on back-ordered parts and schedule returns.
• Verify all requested items are completed and payment is made.

Skills

Sales or customer service

Mechanical knowledge

Communication skills

Attention to detail

Multi-tasking

Valid driver's license

Education

High school diploma or equivalent

Job description

At Servco Maui, we are provide top notch service to our customers and you can make our customers’ dealership service experience a pleasurable one! Welcome and be the primary point of contact for our customers in getting their service needs completed in a timely and efficient manner. Learn more about our service consultant position by visiting https://www.youtube.com/watch?v=FB5wHc7biQg.

Responsibilities:

• Welcome customers and determine which vehicle services are needed
• Work as a liaison between our technicians and customers to provide them an understanding of the work that needs to be completed on their vehicle
• Inspect customer vehicle records and sight inspect vehicle to assess if additional services are needed
• Provide accurate cost and time estimates and obtain customer’s approval
• Monitor status of vehicle service/repair and keep customer informed
• Book and close repair orders on a timely basis
• Arrange for customer loaner vehicles if needed
• Follow-up on back ordered parts and contact customer to schedule return appointment
• Check to ensure all items the customer requested was completed and payment is made before returning the vehicle to the customer

Requirements:

• High school graduate or equivalent
• Minimum one year of sales or customer service experience
• General mechanical knowledge gained either through work experience or education
• Strong communication and customer relations skills
• Strong attention to detail
• Ability to multi-task and meet deadlines
• Valid driver’s license and strong driving record
• Auto dealership service writing experience preferred

Service Consultants receive a $2000 a month guaranteed base salary and a competitive incentive program. We also compensate our Service Consultants who receive strong customer service scores.

Service Advisor – Auto Sales – Mechanic – Auto Dealership – Customer Service

At Servco, we’re committed to providing valuable mobility solutions to empower people through the freedom of movement and opportunity. From Australia to California, and of course, Hawaii, Team Servco is a collective of over 2,000 like-minded individuals guided by our four Core Values of Respect, Service, Teamwork, and Innovation. For over 100 years, we have been dedicated to superior service, to both our customers and team members. We look forward to helping you create Life: Moments that matter to you.

Equal Opportunity Employer and Drug-Free Workplace

Pay Range: Fixed $2,000 per month plus commission

At Servco, service is at the heart of what we do. While our daily commitment to service focuses on our customers and community, it really starts with serving and taking care of our team members. Helping create Life:Moments that matter to you, whether at home or at work, is our secret to being recognized as Hawaii’s Best Places to Work for 17 years!