Service Manager

Morgan Properties; Fort Worth (TX); On-site; USD 68,000 - 73,000; Full time

Benefits offered by this job

Rent discount

Renewal commissions

Morgan Essentials $300

On-call pay $15/day

Employee referrals up to $750

Education reimbursement

Medical/Dental/Vision

Life/AD&D

Disability

401(k) match

Paid time off

Employee assistance program

Additional discounts

Job summary

Morgan Properties is seeking a Service Manager to lead a 265-unit community and ensure top-tier living experiences for residents. You will guide a dedicated team, uphold maintenance standards, and drive operational excellence.

You’ll manage work orders, schedules, inventories, and budgets while fostering an environment of trust, accountability, and professional growth for your staff.

Qualifications

• Proven leadership experience in service or maintenance in a large residential setting.
• Strong problem-solving and timely decision-making abilities.
• Excellent communication for team leadership and resident engagement.
• Superior organizational skills to manage multiple tasks and records.

Responsibilities

• Lead a team to deliver exceptional service, maintenance, and resident care.
• Plan proactively to ensure smooth property operations and resources.
• Communicate clearly with residents, team, and cross-functional departments.
• Manage work orders, schedules, inventories, and records.

Skills

Leadership

Strategic planning

Communication

Organizational skills

Customer service

Job description

Step Up & Lead the Team – We’re Hiring a Service Manager to Make an Immediate Impact!

Are you a dynamic leader passionate about exceptional service and operational excellence? We’re looking for a results‑driven Service Manager to lead our 265-unit community, ensuring smooth operations and a top‑tier living experience for residents. In this role, you’ll guide a dedicated team, uphold maintenance standards, and contribute to our ongoing success.

At Morgan Properties, we live by our PRIDE values Passion, Respect, Integrity, Development, and Entrepreneurial Spirit which guide how we work, grow, and support one another. From continuous growth and teamwork to accountability and leadership, these values are at the core of everything we do.

What You’ll Do:

• Lead with Purpose: As a hands‑on leader, you’ll inspire your team to excel in all aspects of service, maintenance, and customer care. You lead by example and cultivate an environment of trust, accountability, and support.
• Strategic Decision‑Making: Think ahead and plan proactively to ensure the smooth operation of the property. Whether it’s anticipating maintenance needs, handling repairs, or managing resources, your foresight will ensure we stay ahead of the curve.
• Exceptional Communication: You’ll be the go‑to point of contact for residents, your team, and cross‑functional departments. Clear, transparent, and effective communication will be key to keeping everything running efficiently and residents satisfied.
• Organizational & Administrative Expertise: From managing work orders and schedules to overseeing inventory, budgets, and maintaining accurate records, you'll leverage your strong administrative skills to ensure smooth operations, keeping everything well‑organized, on track, and aligned with our goals for excellence.
• Take Pride in Service: You will take pride in the work you do, ensuring that both the maintenance needs of the property and the development of your team are handled with the highest level of professionalism and care.

The Benefits of Employment:

• Pay Range: $33.00-$35.00/Hr.
• Up to 100% Rent Discount
• Property Staff Shared Renewal Commissions – paid monthly
• $300 Morgan Essentials – paid quarterly
• On‑call Appreciation: $15/day for holding the on‑call phone
• Employee Referral Payment Program – up to $750
• Education/Tuition Reimbursement
• Medical, Dental, and Vision benefits
• Life/AD&D Insurance
• Long and Short‑Term Disability
• 401(k) Retirement Plan with company match
• Generous paid time off, including 10 holidays per year and sick leave
• Employee Assistance Program
• Additional employee discounts available!

Who We’re Looking For:

• Proven leadership experience in service or maintenance, preferably in a large residential setting.
• Strong problem‑solving abilities and the capacity to make timely, effective decisions.
• Excellent communication skills for leading teams and engaging with residents.
• Exceptional organizational skills, with the ability to prioritize and manage multiple tasks effectively.
• A passion for delivering outstanding customer service and upholding high standards of quality.

Qualifications:

• Must have avalid driver's license.
• Mustlive within a 30-minute commute of the property.
• HVAC/EPA/CFC Certification preferred.
• 5+ years of managerial experience at an apartment community of 500 units or more.

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