Service Manager

Novax Recruitment Ltd; Chattanooga (TN); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Relocation assistance

Comprehensive benefits package

Career growth opportunities

Job summary

Novax Recruitment Ltd seeks a Service Center Manager (Glazing, Curtainwall) for its Chattanooga, TN operation with relocation assistance available. You'll own the branch's performance, customer satisfaction, and growth, leading a multi-disciplinary team to deliver safe, efficient service.

The role emphasizes P&L responsibility, revenue growth, operational excellence, and a culture of accountability, safety, and service quality.

Qualifications

• 5+ years in branch/service center/operations management.
• Proven multi-disciplinary team leadership.
• Strong P&L ownership and business management experience.
• Ability to drive revenue growth and operational performance.
• Experience managing customer relationships and service excellence.

Responsibilities

• Lead the day-to-day service center operations.
• Direct technicians, customer service reps, drivers, and admin staff.
• Ensure efficient workflows and exceptional service delivery.
• Drive improvements and best practices across the operation.
• Own the location's P&L and drive revenue growth.

Skills

P&L ownership

Leadership

Team development

KPIs & metrics

Education

Bachelor's degree in Business Administration/Operations

Job description

Service Center Manager (Glazing, Curtainwall)

Chattanooga TN, USA (Relocation Assistance Available)

Salary: $100k + 20% Bonus

About the Opportunity:

We are seeking an experienced Service Center Manager within the Glazing division to lead the operations, financial performance, and growth of a busy service center operation.

This is a true business leadership position, offering full ownership of branch performance, customer satisfaction, team development, operational excellence, and profitability. The successful candidate will oversee a multi-disciplinary team while driving a culture of safety, accountability, and customer service excellence.

Key Responsibilities

Operational Leadership

• Lead the day-to-day operations of the service center.


• Provide leadership to technicians, customer service representatives, drivers, and administrative staff.


• Ensure efficient workflows and exceptional customer service delivery.


• Implement operational improvements and best practices.


• Partner with regional leadership to achieve business objectives.

Financial & Business Management

• Own and manage the location's P&L.


• Drive revenue growth and profitability.


• Manage budgets, costs, margins, and financial performance.


• Monitor key business metrics and implement strategies for improvement.


• Deliver results through operational efficiency and accountability.

Customer Experience

• Develop and maintain strong customer relationships.


• Resolve escalated customer concerns.


• Ensure projects and service requests are completed to the highest standard.


• Drive customer satisfaction and retention initiatives.

Team Leadership

• Recruit, hire, onboard, and develop employees.


• Lead performance management and coaching initiatives.


• Build a high-performing culture focused on safety, productivity, and service.


• Foster employee engagement and professional growth.

Safety & Compliance

• Ensure compliance with OSHA regulations and company safety standards.


• Promote a safety-first culture throughout the operation.


• Conduct regular reviews of policies and procedures to maintain a safe working environment.

Required Experience

• 5+ years of branch, service center, operations, or field service management experience.


• Proven success managing multi-disciplinary teams.


• Strong P&L ownership and business management experience.


• Demonstrated ability to drive revenue growth and operational performance.


• Experience managing customer relationships and service excellence.


• Strong leadership, coaching, and team-development skills.


• Ability to leverage KPIs and performance metrics to drive results.

Preferred Background

• Construction, glass, building products, home services, facilities management, or field service environments.


• Experience managing operations generating $1M+ in annual revenue.


• Bachelor's degree in Business Administration, Operations Management, or a related discipline.


• Familiarity with OSHA regulations and safety management programs.

• Full ownership of a business operation


• Strong focus on leadership and team development


• Opportunity to influence profitability and growth


• Relocation assistance available


• Comprehensive benefits package


• Long-term career growth with a stable and established industry leader