Service Director - Operations Excellence

Binswanger Glass; Memphis (TN); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Industry-leading compensation

Comprehensive health benefits

401K with employer match

Company-paid disability & life

PTO + holidays

Job summary

Binswanger Glass is seeking a Service Director of Operations Excellence to lead leadership development across its service center network. You will travel extensively to assess operations, identify improvement opportunities, and implement sustainable solutions that raise performance.

This role emphasizes coaching, data-driven decision making, and building a strong leadership pipeline. The ideal candidate brings 7+ years of operations leadership, a track record of coaching leaders, and experience

Qualifications

• 7+ years of progressive operations leadership experience managing managers.
• Experience coaching leaders, developing talent, and building leadership pipelines.
• Background in multi-location service operations or field operations.

Responsibilities

• Coach service center managers to improve leadership effectiveness and performance.
• Travel nationwide to assess operations and deploy best practices.
• Develop growth plans and succession strategies for leadership roles.
• Provide objective assessments of organizational health and surface risks to executive leadership.

Skills

Leadership coaching

People development

Change management

Data-driven decisions

Stakeholder influence

Travel readiness

Job description

Service Director - Operations Excellence# Service Director - Operations ExcellenceHot JobREMOTE - Corporate Office Located in - Memphis, TN 38104## OverviewPosition TypeFull TimeTravel PercentageUp to 50%CategoryConstruction## Description# **About the Role**We are seeking an experienced operations leader to drive performance, consistency, and leadership development across our service center network. As the Service Director of Operations Excellence, you will serve as a trusted partner to service center managers, traveling regularly to locations to assess operations, identify opportunities for improvement, and implement sustainable solutions that enhance performance.This is a highly collaborative, field-focused role that combines operational expertise with leadership coaching. The ideal candidate is passionate about developing people, strengthening teams, and fostering a culture of continuous improvement. By partnering closely with leadership, you will help elevate operational excellence, build leadership capabilities, and develop a strong pipeline of talent to support the company's long-term growth and success.**Capture & Deploy Best Practices*** Identify operational and leadership practices that are working well at individual locations* Document, package, and help deploy those practices across the broader network* Promote consistency in standards and expectations without stifling what makes each location effective* Champion the use of data, metrics, and accountability systems to drive decision-making**Be a Field Presence That Actually Moves the Needle*** Travel to service center locations nationwide, spending meaningful time at each (not just quick walkthroughs)* Observe operations firsthand- how teams are led, how work flows, how customers are served* Build honest, trusted relationships with local managers and their teams* Identify what each location does exceptionally well and where the gaps are**Elevate Our Service Center Managers*** Coach managers one-on-one on leadership effectiveness, team accountability, and performance management* Help managers strengthen the day-to-day habits that drive team performance: clear expectations, consistent follow-through, strong communication* Provide candid, constructive feedback that leaders can actually act on* Develop individualized growth plans for managers at different stages of their development**Assess & Build Our Leadership Pipeline*** Evaluate emerging leaders and high-potential employees for advancement readiness* Lead succession planning efforts for service and operations leadership roles* Partner with executive leadership to identify where we need to grow talent from within- and where external hiring may be needed* Recommend promotions, developmental assignments, and targeted training where appropriate**Report Back to Executive Leadership*** Provide clear, objective assessments of leadership capability and organizational health across locations* Surface risks, gaps, and opportunities that leadership needs to see- even when the message is difficult* Recommend structural or personnel changes when warranted, with supporting rationale## Qualifications**Experience*** 7+ years of progressive operations leadership experience, with direct responsibility for managing managers* Proven track record of coaching and developing leaders- not just managing them* Background in multi-location service operations (field service, branch operations, facilities, or similar environments)* Experience conducting leadership assessments, team evaluations, or organizational effectiveness reviews* Demonstrated success implementing operational best practices across multiple locations or teams* Glass and glazing industry experience is a plus, but not required- we'll take a great leader and operator from any service-intensive industry**Skills & Capabilities*** Demonstrated leadership coach and mentor with a proven ability to develop talent and strengthen leadership capabilities* Strong operational and organizational assessment skills, with the ability to quickly evaluate team dynamics, culture, and business performance* Skilled in providing constructive feedback with professionalism, credibility, and a solutions-oriented approach* Exceptional communication and facilitation skills, capable of building relationships and influencing stakeholders at all levels of the organization* Data-driven decision maker who leverages metrics and performance indicators to identify opportunities and measure results* High emotional intelligence and adaptability, with the ability to lead change initiatives and support teams through continuous improvement* Self-motivated and capable of working independently in a highly autonomous, travel-intensive environment**Travel & Work Arrangement**This role requires extensive nationwide travel- approximately 60–75% of the time.## About Binswanger GlassBinswanger Glass offers clients glass and glazier solutions that will help restore, transform and increase the beauty of their home or commercial property. We use our 150 years of experience in the industry to provide proficient project management, expert installation, and productive teamwork to assist clients with their needs. Originally founded in 1872, Binswanger Glass is headquartered in Memphis, TN and is the largest retailer and installer of Architectural Glass and aluminum products within the construction and residential markets in the United States.**Best in Glass Benefits**Binswanger Glass offers a comprehensive benefits package for all full-time employees:* Industry-leading Compensation* Medical, Dental, and Vision Insurance Plans* 401K with employer match* 100% Company-paid Short-Term Disability and Life Insurance* Supplemental Life Insurance and additional Voluntary Benefits* Personal Health Advocate* Employee Assistance Program* Tuition Reimbursement* Generous Paid Time Off (PTO) including 9 annual holidays* Daily Pay