Service Manager

Novax Recruitment Ltd; Chesapeake (VA); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Relocation assistance

Comprehensive benefits package

Long-term career growth

Job summary

Novax Recruitment Ltd is seeking an experienced Service Center Manager for an East Coast USA operation with relocation assistance. You will own the P&L, drive revenue growth, lead a multi-disciplinary team, and ensure exceptional customer service and safety standards.

The role offers strong leadership responsibility and growth opportunities within a busy service center environment. The ideal candidate will have 5+ years in service-center leadership, a solid track record in profitability, and

Qualifications

• 5+ years in branch/service center/ops management.
• Proven ability to lead multi-disciplinary teams.
• Strong P&L ownership and business management experience.
• Demonstrated ability to drive revenue growth and operations.
• Experience managing customer relationships and service excellence.

Responsibilities

• Lead the day-to-day service center operations.
• Provide leadership to technicians, CS reps, drivers and admin staff.
• Drive revenue growth and profitability.
• Own and manage the location's P&L.
• Develop and maintain strong customer relationships.
• Ensure safety and regulatory compliance.

Skills

Leadership

P&L ownership

Customer service

KPIs

Education

Bachelor's degree

Tools

CRM

ITSM

Job description

Service Center Manager

East Coast, USA (Relocation Assistance Available)

Salary: $100k + 20% Bonus

About the Opportunity:

We are seeking an experienced Service Center Manager to lead the operations, financial performance, and growth of a busy service center operation.

This is a true business leadership position, offering full ownership of branch performance, customer satisfaction, team development, operational excellence, and profitability. The successful candidate will oversee a multi-disciplinary team while driving a culture of safety, accountability, and customer service excellence.

Key Responsibilities

Operational Leadership

• Lead the day-to-day operations of the service center.
• Provide leadership to technicians, customer service representatives, drivers, and administrative staff.
• Ensure efficient workflows and exceptional customer service delivery.
• Implement operational improvements and best practices.
• Partner with regional leadership to achieve business objectives.

Financial & Business Management

• Own and manage the location's P&L.
• Drive revenue growth and profitability.
• Manage budgets, costs, margins, and financial performance.
• Monitor key business metrics and implement strategies for improvement.
• Deliver results through operational efficiency and accountability.

Customer Experience

• Develop and maintain strong customer relationships.
• Resolve escalated customer concerns.
• Ensure projects and service requests are completed to the highest standard.
• Drive customer satisfaction and retention initiatives.

Team Leadership

• Recruit, hire, onboard, and develop employees.
• Lead performance management and coaching initiatives.
• Build a high-performing culture focused on safety, productivity, and service.
• Foster employee engagement and professional growth.

Safety & Compliance

• Ensure compliance with OSHA regulations and company safety standards.
• Promote a safety-first culture throughout the operation.
• Conduct regular reviews of policies and procedures to maintain a safe working environment.
• What We're Looking For

Required Experience

• 5+ years of branch, service center, operations, or field service management experience.
• Proven success managing multi-disciplinary teams.
• Strong P&L ownership and business management experience.
• Demonstrated ability to drive revenue growth and operational performance.
• Experience managing customer relationships and service excellence.
• Strong leadership, coaching, and team-development skills.
• Ability to leverage KPIs and performance metrics to drive results.

Preferred Background

• Construction, glass, building products, home services, facilities management, or field service environments.
• Experience managing operations generating $1M+ in annual revenue.
• Bachelor's degree in Business Administration, Operations Management, or a related discipline.
• Familiarity with OSHA regulations and safety management programs.

Why Apply?

• Full ownership of a business operation
• Strong focus on leadership and team development
• Opportunity to influence profitability and growth
• Relocation assistance available
• Comprehensive benefits package
• Long-term career growth with a stable and established industry leader

• Seniority Level
• Mid-Senior level
• Industry
• Construction Manufacturing
• Employment Type
• Full-time
• Skills
• Strategy Implementation Operations Management Coaching Customer Service Representatives Multi-disciplinary Teams Customer Relationship Management (CRM) IT Service Management Safety Management Systems Co