Service Center Manager

Novax Recruitment Group; Collierville (TN); Presencial; USD 85 000 - 120 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation assistance

Resumo da oferta

Novax Recruitment Group in Collierville, TN is seeking a Service Center Manager to take full operational ownership of a high-volume service center. You will lead a multi-disciplinary team, drive branch performance, streamline field dispatch, expand customer relationships, and maximize location profitability.

The role requires 5+ years of branch or field operations leadership, experience with P&L and budgeting, and a strong background in service dispatch and scheduling within

Qualificações

• Five or more years of experience managing a branch, service center, or field operations site.
• Experience managing location profit and loss, operating budgets, and operational performance metrics.
• Proven leadership skills managing multi-disciplinary teams including field technicians and office staff.
• Strong expertise in service dispatch, workload scheduling, and customer account management.
• Background in glass, construction, home services, or specialized trade field services.

Responsabilidades

• Manage daily branch operations and supervise technicians, customer service, and support personnel
• Own location revenue, monitor branch profit and loss, and manage operational budgets
• Oversee job scheduling and dispatch to maximize field productivity and timely service
• Lead candidate hiring, staff onboarding, team coaching, and performance management
• Maintain workplace safety standards and ensure full compliance with regional OSHA guidelines

Conhecimentos

Leadership

Branch operations

P&L management

Scheduling

Dispatch

Team coaching

Customer account management

Safety compliance

Industry background

Descrição da oferta de emprego

Collierville (Relocation assistance provided)

Construction & Architectural Field Services

Why This Role Matters: As Service Center Manager, you will take full operational ownership of a high volume service center. Your leadership will drive branch performance, streamline field dispatch, expand customer relationships, and maximize location profitability while leading a multi-disciplinary team.

Company: A premier national leader in architectural products and specialized installation services with over a century of industry success. Operating across residential and commercial sectors, the business delivers complete field service, maintenance, and project solutions nationwide through an extensive regional service center network.

• Manage daily branch operations and supervise technicians, customer service, and support personnel
• Own location revenue, monitor branch profit and loss, and manage operational budgets
• Oversee job scheduling and dispatch to maximize field productivity and timely service
• Lead candidate hiring, staff onboarding, team coaching, and performance management
• Maintain workplace safety standards and ensure full compliance with regional OSHA guidelines
• Five or more years of experience managing a branch, service center, or field operations site
• Demonstrated experience managing location profit and loss, operating budgets, and operational performance metrics
• Proven leadership skills managing multi-disciplinary teams including field technicians and office staff
• Strong expertise in service dispatch, workload scheduling, and customer account management
• Background in glass, construction, home services, or specialized trade field services