Service Manager

Novax Recruitment Ltd; Portsmouth (VA); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

20% annual bonus

Job summary

Novax Recruitment Ltd in Portsmouth, VA is seeking a Service Center Manager to take full operational ownership of a high-volume service center. You will lead a multi-disciplinary team, drive branch performance, streamline field dispatch, expand customer relationships, and maximize location profitability.

The ideal candidate has 5+ years of experience in branch or field operations management, with proven P&L and budgeting experience, strong leadership, and a background in glass, construction, or

Qualifications

• Five or more years of experience managing a branch, service center, or field operations site.
• Experience managing location profit and loss, operating budgets, and performance metrics.
• Proven leadership skills managing multi-disciplinary teams including field technicians and office staff.
• Strong expertise in service dispatch, workload scheduling, and customer account management.
• Background in glass, construction, home services, or specialized field services.

Responsibilities

• Manage daily branch operations and supervise technicians, customer service, and support personnel.
• Own location revenue, monitor branch profit and loss, and manage operational budgets.
• Oversee job scheduling and dispatch to maximize field productivity and timely service.
• Lead candidate hiring, staff onboarding, team coaching, and performance management.
• Maintain workplace safety standards and ensure full compliance with regional OSHA guidelines.

Skills

Branch management

P&L ownership

Scheduling & dispatch

Leadership

Staff coaching

Job description

Service Center Manager

Portsmouth Virginia

$100,000 - $120,000/year + 20% Bonus

Construction & Architectural Field Services

Why This Role Matters: As Service Center Manager, you will take full operational ownership of a high volume service center. Your leadership will drive branch performance, streamline field dispatch, expand customer relationships, and maximize location profitability while leading a multi-disciplinary team.

Company : A premier national leader in architectural products and specialized installation services with over a century of industry success. Operating across residential and commercial sectors, the business delivers complete field service, maintenance, and project solutions nationwide through an extensive regional service center network.

Key Responsibilities:

• Manage daily branch operations and supervise technicians, customer service, and support personnel


• Own location revenue, monitor branch profit and loss, and manage operational budgets


• Oversee job scheduling and dispatch to maximize field productivity and timely service


• Lead candidate hiring, staff onboarding, team coaching, and performance management


• Maintain workplace safety standards and ensure full compliance with regional OSHA guidelines

Ideal Candidate Profile:

• Five or more years of experience managing a branch, service center, or field operations site


• Demonstrated experience managing location profit and loss, operating budgets, and operational performance metrics


• Proven leadership skills managing multi-disciplinary teams including field technicians and office staff


• Strong expertise in service dispatch, workload scheduling, and customer account management


• Background in glass, construction, home services, or specialized trade field services