Service Center Manager

The Bridger Group; Raleigh (NC); On-site; USD 70,000 - 105,000; Full time

Job summary

The Bridger Group is seeking an experienced Branch Operations Leader to drive sales, customer relationships, and profitability for glazing projects in the Raleigh, NC area. You will manage key accounts, ensure accurate invoicing, retain customers, and coordinate daily jobs while supporting the sales team with work orders.

Responsibilities include leading safety programs, supervising the glazing department, managing purchasing and inventory, handling payroll and personnel files, and overseeing

Qualifications

• Leadership and people-management experience.
• Strong customer service and relationship-building skills.
• Sales and account-management capabilities.
• Experience managing branch or service-center operations.
• Strong organizational and administrative skills.
• Knowledge of inventory management and purchasing.
• Ability to enforce and manage workplace safety requirements.
• Understanding of P&L statements, purchasing, and profitability.
• Experience with estimating and project management.
• Ability to manage multiple priorities and respond to urgent needs.
• Excellent written and verbal communication skills.
• Proficiency with LX for quotes, work orders, and invoicing; Paycom experience.

Responsibilities

• Drive sales and manage key branch accounts, ensure accurate invoicing, and address customer concerns.
• Lead safety by enforcing safety equipment usage, conducting monthly safety meetings, and maintaining certifications.
• Monitor inventory levels and purchase stock of glass, sealants, and supplies; resolve discrepancies.
• Oversee daily operations: provide customer service, supervise glazing dept., coordinate jobs and emergencies, support sales with work orders.
• Maintain personnel files, payroll timecards, performance reviews, and disciplinary matters.
• Understand P&L, purchasing, and profitability; ensure accurate time tracking and invoicing for City Service work.
• Prepare small- to medium-sized contract estimates and oversee project management from start to finish.

Skills

Leadership

Customer service

Sales & account mgmt

Branch operations

Organizational skills

Inventory management

Safety enforcement

P&L understanding

Estimating & project mgmt

Payroll/timecard systems

Cross-functional coordination

Communication skills

Tools

LX (quotes/work orders/invoicing)

Paycom

Job description

A well established glazing contractor who has placed serious investment into growing operations.

What you need to do:

• Drive Sales & Customer Relationships: Manage key branch accounts, ensure accurate invoicing, address customer concerns promptly, monitor incoming sales leads, retain existing customers, and pursue opportunities to regain lost contractor and commercial accounts.
• Lead Safety: Enforce the use of required safety equipment, conduct monthly safety meetings and branch safety audits, manage employee certifications, and maintain required safety documentation and equipment records.
• Manage Inventory & Supplies: Monitor inventory levels, purchase and maintain appropriate stock of glass, sealants, CRL supplies, and other materials, and identify and resolve inventory discrepancies.
• Oversee Daily Operations: Provide customer service, supervise the glazing department, manage purchasing, monitor and respond to emails, coordinate daily jobs and emergency work, and support the sales team with work orders.
• Manage Personnel & Administration: Maintain employee, vehicle, and workers' compensation files; review and approve payroll timecards; conduct performance reviews; and handle disciplinary matters as needed.
• Manage Financial & Project Performance: Understand P&L statements, purchasing, and profit management while ensuring accurate time tracking and invoicing for City Service work.
• Estimate & Manage Projects: Prepare small- to medium-sized contract estimates and oversee project management activities from start to completion.

What you'll need:

• Leadership and personnel management experience
• Strong customer service and relationship-building skills
• Sales and account management capabilities
• Experience managing branch or service center operations
• Strong organizational and administrative skills
• Knowledge of inventory management and purchasing
• Ability to enforce and manage workplace safety requirements
• Understanding of P&L statements, purchasing, and profitability
• Experience with estimating and project management
• Ability to manage multiple priorities and respond to urgent customer and operational needs
• Strong communication skills, both written and verbal
• Proficiency with LX for quotes, work orders, and invoicing
• Experience with payroll/timecard systems such as Paycom
• Ability to coordinate effectively with sales, field, warehouse, and glazing teams