Service Manager

Novax Recruitment Group; Chattanooga (TN); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

Novax Recruitment Group seeks an experienced Service Center Manager to lead our glazing division’s service center in Chattanooga, TN. You will own daily operations, oversee a multi-disciplinary team, and drive profitability with a strong focus on safety and customer satisfaction.

This leadership role requires 5+ years in branch/operations management, proven P&L ownership, and the ability to deliver revenue growth while maintaining service excellence.

Qualifications

• 5+ years of branch/service center/operations management experience.
• Proven success leading multi-disciplinary teams and driving revenue growth.
• Strong P&L ownership and budgeting experience.
• Experience managing customer relationships and service excellence.
• Bachelor's degree in related field; OSHA familiarity preferred.

Responsibilities

• Lead day-to-day service center operations and ensure efficient workflows.
• Provide leadership to technicians, customer service, drivers, and admin staff.
• Own the location's P&L and drive revenue growth and profitability.
• Manage budgets, costs, margins, and key business metrics; implement improvements.
• Develop and maintain strong customer relationships and service excellence.
• Recruit, hire, onboard, and develop employees; coach performance.
• Foster a safe, accountable culture focused on safety and productivity.

Skills

Leadership

P&L ownership

Revenue growth

Team development

KPIs

Safety culture

Education

Bachelor's degree

Job description

Chattanooga TN, USA (Relocation Assistance Available)

Salary: $100k + 20% Bonus

About the Opportunity:

We are seeking an experienced Service Center Manager within the Glazing division to lead the operations, financial performance, and growth of a busy service center operation.

This is a true business leadership position, offering full ownership of branch performance, customer satisfaction, team development, operational excellence, and profitability. The successful candidate will oversee a multi-disciplinary team while driving a culture of safety, accountability, and customer service excellence.

Key Responsibilities

Operational Leadership

• Lead the day-to-day operations of the service center.
• Provide leadership to technicians, customer service representatives, drivers, and administrative staff.
• Ensure efficient workflows and exceptional customer service delivery.
• Implement operational improvements and best practices.
• Partner with regional leadership to achieve business objectives.

Financial & Business Management

• Own and manage the location's P&L.
• Drive revenue growth and profitability.
• Manage budgets, costs, margins, and financial performance.
• Monitor key business metrics and implement strategies for improvement.
• Deliver results through operational efficiency and accountability.

Customer Experience

• Develop and maintain strong customer relationships.
• Ensure projects and service requests are completed to the highest standard.
• Drive customer satisfaction and retention initiatives.
• Recruit, hire, onboard, and develop employees.
• Lead performance management and coaching initiatives.
• Build a high-performing culture focused on safety, productivity, and service.
• Foster employee engagement and professional growth.

Safety & Compliance

• Ensure compliance with OSHA regulations and company safety standards.
• Promote a safety-first culture throughout the operation.
• Conduct regular reviews of policies and procedures to maintain a safe working environment.
• What We're Looking For

Required Experience

• 5+ years of branch, service center, operations, or field service management experience.
• Proven success managing multi-disciplinary teams.
• Strong P&L ownership and business management experience.
• Demonstrated ability to drive revenue growth and operational performance.
• Experience managing customer relationships and service excellence.
• Strong leadership, coaching, and team-development skills.
• Ability to leverage KPIs and performance metrics to drive results.

Preferred Background

• Construction, glass, building products, home services, facilities management, or field service environments.
• Experience managing operations generating $1M+ in annual revenue.
• Bachelor's degree in Business Administration, Operations Management, or a related discipline.
• Familiarity with OSHA regulations and safety management programs.

Why Apply?

• Full ownership of a business operation
• Strong focus on leadership and team development
• Opportunity to influence profitability and growth
• Relocation assistance available
• Long-term career growth with a stable and established industry leader