Service Manager - AireServ / Complete Home Services (CHS)

Complete Home Services; Atoka (TN); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Competitive base pay

401(k) with company match

Generous PTO policy

Medical, dental, and vision insurance

Company-paid life insurance

Career growth opportunities across our

Culture rooted in our Code of Values

Job summary

Complete Home Services in Memphis, TN is seeking a hands-on Service Manager to lead the service department, develop Field Service Supervisors, and drive customer satisfaction.

You'll own operations, oversee dispatch, scheduling, and safety while building a high-performing team across our home-services brands. The role offers competitive pay, strong 401(k) match, PTO, and comprehensive benefits.

Qualifications

• Bachelor's degree in Business, Operations Management, or related field or equivalent experience.
• 5+ years of management experience.
• 2+ years in HVAC/electrical/plumbing or related home services preferred.
• Sales experience is a plus.
• Strong leadership, communication, and interpersonal skills.
• Detail-oriented, tech-savvy, and comfortable with numbers.
• Ability to work occasional irregular hours.

Responsibilities

• Lead and develop Field Service Supervisors, technicians, and installers.
• Drive sales performance, workmanship quality, and process adherence through coaching and reviews.
• Oversee daily operations, dispatch, scheduling, and customer issue resolution.
• Recruit, hire, and grow technicians across career levels.
• Track metrics, review callbacks, and report results to ownership weekly.
• Ensure compliance, vehicle readiness, and a safe work environment.
• Act as ambassador for company values and professionalism.

Skills

Leadership

Communication

Interpersonal skills

Numbers

Tech-savvy

Self-motivated

Education

Bachelor's degree in Business/Operations Management or related field

Job description

Complete Home Services (Home of Aire Serv, Mr. Electric, Molly Maid, & Glass Doctor)

Are you a proven leader who thrives on building high-performing teams, delivering exceptional customer experiences, and driving results in the home services industry? Do you want to work for a company that invests in its people with competitive pay, a strong 401(k) company match, a solid PTO policy, and a full suite of benefits?

We’re looking for a Service Manager to join our Memphis team and lead our service department to the next level.

Why You’ll Love Working Here

Service Manager | Memphis, TN

Complete Home Services (Home of Aire Serv, Mr. Electric, Molly Maid, & Glass Doctor)

Are you a proven leader who thrives on building high-performing teams, delivering exceptional customer experiences, and driving results in the home services industry? Do you want to work for a company that invests in its people with competitive pay, a strong 401(k) company match, a solid PTO policy, and a full suite of benefits?

We’re looking for a Service Manager to join our Memphis team and lead our service department to the next level.

Why You’ll Love Working Here

• Competitive base pay plus performance incentives
• 401(k) with company match — we help you build for the future
• Generous PTO policy that grows with your tenure + paid holidays
• Medical, dental, and vision insurance
• Company-paid life insurance
• Opportunities for career growth across multiple trusted national brands
• Supportive culture rooted in our Code of Values — respect, integrity, and customer focus

What You’ll Do

You’ll own the service department’s success by:

• Leading and developing Field Service Supervisors, technicians, and installers
• Driving sales performance, workmanship quality, and adherence to processes through coaching, ride-alongs, and performance reviews
• Overseeing daily operations, dispatch coordination, scheduling, and customer issue resolution
• Recruiting, hiring, and growing technicians through every career level
• Tracking key metrics, reviewing callback trends, and communicating results weekly with ownership
• Ensuring compliance, vehicle readiness, and a clean, safe work environment
• Acting as a visible ambassador for our values and highest standards of professionalism

This is a hands-on leadership role with limited ownership responsibilities and special projects as needed. Travel is minimal, but you’ll need a valid driver’s license, clean driving record, and reliable personal vehicle.

What We’re Looking For

• Bachelor’s degree in Business, Operations Management, or related field or equivalent combination of education and experience
• 5+ years of management experience
• 2+ years of industry experience (HVAC, electrical, plumbing, or related home services preferred)
• Previous sales experience is a plus
• Strong leadership, communication, and interpersonal skills
• Detail-oriented, tech-savvy, self-motivated, and comfortable with numbers
• Passion for developing people and delivering outstanding customer service
• Ability to work occasional irregular hours when projects demand it
  

Physical & Schedule Notes

Frequent standing, walking, reaching, and lifting up to 15 lbs. Occasional stooping or climbing. Must be able to operate personal and company vehicles safely and in accordance with company policy and the law.

Ready to Lead in Memphis?

If you’re ready to take ownership of a service department, grow a talented team, and build lasting customer relationships while enjoying competitive compensation and real benefits, we want to hear from you.

• Complete Home Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.