Service & Maintenance Leader, Equipment Rentals

ur; Memphis (TN); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Paid Parental Leave

Compassion Fund

Employee Discount

Career Development

Vacation Buy Up (US Only)

Early Wage Access

Paid Sick Leave

Inclusive culture

US Benefits Overview

Job summary

United Rentals is seeking a Service Manager in Memphis to lead a major maintenance operation and drive efficiency, quality, and customer satisfaction. You will hire and mentor Service Technicians and collaborate with the Branch Manager to build a profitable location using your leadership and maintenance expertise.

The role focuses on safety, budget oversight, and continuous improvement of service metrics, including R&M, parts coordination, and staff development to meet time and quality standards.

Qualifications

• High School diploma required; trade-school degree a plus; bachelor's degree preferred.
• Valid driver’s license with acceptable driving record.
• Extensive equipment fleet maintenance and leadership experience.
• 5 years' service and maintenance experience and a minimum of 3 years supervisory experience.
• Strong motivational and leadership skills.
• Excellent customer service skills.
• Strong knowledge of maintenance accounting and P&L.
• Basic computer skills (Excel).

Responsibilities

• Motivate, coach and train technicians to exceed time & quality standards and comply with standard repair and maintenance processes.
• Staff location adequately based on skills and workload.
• Responsible for R&M, P&L and associated costs/budget.
• Lead, plan, measure and continuous improvement of all service and maintenance performance metrics.
• Oversee parts department activities, to ensure optimal customer service, technician/shops/OEC productivity and cost control.
• Evaluate performance and promotability of team members; identify and provide necessary skills training and regular coaching.
• Promote a culture of safety and discipline through leadership, accountability and communication.
• Other duties assigned as needed.

Skills

Leadership

Customer service

P&L management

Supervisory experience

Excel

Education

High School Diploma

Trade-school degree

Bachelor's degree

Job description

United Rentals is seeking a Service Manager in Memphis to lead a major maintenance operation and drive efficiency, quality, and customer satisfaction. You will hire and mentor Service Technicians and collaborate with the Branch Manager to build a profitable location using your leadership and maintenance expertise.

The role focuses on safety, budget oversight, and continuous improvement of service metrics, including R&M, parts coordination, and staff development to meet time and quality standards.