Service Manager: Lead High-Impact Equipment Maintenance

United Rentals; Memphis (TN); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Paid Parental Leave

United Compassion Fund

Employee Discount Program

Career Development & Promotional Oppt.

Vacation Buy Up Program (US)

Early Wage Access (US)

Paid Sick Leave

Inclusive and welcoming culture

Job summary

United Rentals in Memphis, TN is seeking a Service Manager to lead a major maintenance operation and drive equipment upkeep and repairs. You’ll hire and motivate a skilled team of Service Technicians and collaborate with the Branch Manager to build a profitable location.

You’ll oversee maintenance processes, negotiate budgets, and steward safety while delivering top customer service and reliable equipment availability.

Qualifications

• High school diploma required; trade-school degree a plus; bachelor's degree preferred.
• Valid driver's license with acceptable driving record.
• Extensive Equipment Fleet Maintenance and leadership experience.
• 5 years' service and maintenance experience and a minimum of 3 years supervisory experience.
• Strong motivational and leadership skills; excellent customer service.
• Strong knowledge of maintenance accounting and P&L; basic Excel skills.

Responsibilities

• Motivate, coach and train technicians to exceed time and quality standards and comply with standard repair and maintenance processes.
• Staff location adequately based on skills and workload.
• Responsible for R&M, P&L and associated costs/budget.
• Lead, plan, measure and continuous improvement of all service and maintenance performance metrics.
• Oversee parts department activities, to ensure optimal customer service, technician/shops/OEC productivity and cost control.
• Evaluate performance and promotability of team members; identify and provide necessary skills training and regular coaching.
• Promote a culture of safety and discipline through leadership, accountability and communication.
• Other duties assigned as needed.

Skills

Leadership

Customer service

P&L knowledge

Fleet maintenance

Excel

Education

High school diploma

Trade-school degree

Bachelor's degree

Job description

United Rentals in Memphis, TN is seeking a Service Manager to lead a major maintenance operation and drive equipment upkeep and repairs. You’ll hire and motivate a skilled team of Service Technicians and collaborate with the Branch Manager to build a profitable location.

You’ll oversee maintenance processes, negotiate budgets, and steward safety while delivering top customer service and reliable equipment availability.