Branch Operations Leader — Safety, Service & Growth

RSC Holdings Inc.; Memphis, Northern (TN, KY); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Paid Parental Leave

United Compassion Fund

Employee Discount Program

Career Development & Promotional Op

Additional Vacation

Buy Up Program

Early Wage Access

Job summary

United Rentals is seeking an Operations Manager in Memphis to lead the delivery of quality service and maximize branch productivity. You will partner with the Branch Manager to enforce safety, world-class customer service, and standard process compliance across operations.

The role emphasizes hands-on leadership, coaching, and performance management of Inside Sales Reps, Drivers, and staff, with focus on teamwork and strong communication.

Qualifications

• High School diploma; Bachelor's degree preferred.
• 3+ years of sales and operational experience.
• Basic knowledge of the construction rental equipment industry or related.
• Strong motivational and leadership skills.
• Superior customer service, teamwork and verbal/written communication skills.
• Proficient in Microsoft Office (particularly Excel).
• Valid driver's license with an acceptable record.

Responsibilities

• Support Branch Manager in implementing actions to achieve financial objectives
• Assist the Branch Manager in ensuring compliance with all company policies
• Oversee sales efforts and business initiatives
• Responsible for performance management of direct staff including Inside Sales Reps, Drivers, and other staff as applicable
• Motivate, coach and train personnel
• Promote a culture of safety and discipline through leadership, exemplary personal compliance, accountability and communication
• Other duties assigned as needed

Skills

Leadership

Customer service

Teamwork

Verbal/written communication

Excel

Education

High School diploma

Bachelor's degree preferred

Tools

Microsoft Office

Job description

United Rentals is seeking an Operations Manager in Memphis to lead the delivery of quality service and maximize branch productivity. You will partner with the Branch Manager to enforce safety, world-class customer service, and standard process compliance across operations.

The role emphasizes hands-on leadership, coaching, and performance management of Inside Sales Reps, Drivers, and staff, with focus on teamwork and strong communication.