Service Loyalty Coordinator - Customer Care & Scheduling

AutoNation Inc.; Carlsbad (CA); Vor Ort; USD 29.000 - 49.000; Vollzeit

Benefits dieser Stelle

Competitive compensation and 401k

Health, dental, vision insurance

Maternity benefits

Associate purchase and discount on new

Vehicles and services discounts

YouDecide discounts

DRVPNK charitable donations

Zusammenfassung

AutoNation Inc. is seeking a Service Loyalty Coordinator in California to make outbound service calls, build relationships with customers, and schedule appointments for the Service Department. You will ask qualifying questions to uncover needs and ensure timely communication with service consultants.

The role requires strong customer service and interpersonal skills, reading/writing ability, and basic math. Competitive pay with benefits and perks are offered.

Qualifikationen

• High School Diploma or Equivalent.
• One year certificate from college or technical school, or 3–6 months related experience and/or training, or equivalent combination of education and experience.
• Ability to read, write, add, subtract, divide and comprehend written instructions and information.
• 6–12 months previous work experience (preferred).

Aufgaben

• Ask the customer qualifying questions to uncover needs and direct calls appropriately.
• Ensures that service consultants receive messages promptly.
• Make service appointments if service consultants are unavailable, route appointment information to the appropriate service consultant.
• Provide reporting to dealership management.
• Collect retail charges from the customer in cash, check or authorized charge account.
• Provide customers with the proper change and/or receipt.
• Process charge purchases according to the policies established by the Controller.
• Close all internal repair orders promptly and route to Billing Clerk for processing.
• File accounting copies of repair orders and parts tickets, file hard copies of repair orders in customer service files.

Kenntnisse

Customer service

Communication

Interpersonal skills

Basic math & literacy

Ausbildung

High School Diploma or Equivalent

One year certificate from college/technical school

Jobbeschreibung

AutoNation Inc. is seeking a Service Loyalty Coordinator in California to make outbound service calls, build relationships with customers, and schedule appointments for the Service Department. You will ask qualifying questions to uncover needs and ensure timely communication with service consultants.

The role requires strong customer service and interpersonal skills, reading/writing ability, and basic math. Competitive pay with benefits and perks are offered.